Horizon3.ai is a fast-growing, remote cybersecurity company looking for a Senior Manager, Customer Success to lead and grow a high-performing team of CSMs supporting enterprise, federal, and MSSP customers. As a people leadership role, you'll serve as a coach, strategist, and operator, driving performance across the team while directly influencing customer outcomes.
Requirements
- 7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS
- 2–3+ years of direct people management experience, with a track record of hiring, coaching, and leading CSMs to strong outcomes
- Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR), Gross Dollar Retention (GDR), and expansion
- Experience managing strategic customers (Fortune 500), with executive-level relationship management and negotiation skills
- Deep understanding of security operations and/or MSSP business models (e.g., red teaming, vulnerability management, SOC workflows)
- Proficient in Gainsight, Salesforce, JIRA, and Confluence
- Bachelor’s degree required; advanced degree or MBA is a plus
Benefits
- Health, vision & dental insurance for you and your family
- Flexible vacation policy
- Generous parental leave
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