Revenue Cycle Supervisor - Prior Authorizations

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. About the Role Metro Vein Centers is seeking an experienced Revenue Cycle Supervisor - Prior Authorizations to lead our growing Authorization team. This role is responsible for overseeing the daily operations of a team of approximately 10-14 Authorization Specialists responsible for obtaining timely insurance approvals across our national network of outpatient specialty clinics. You'll coach and develop team members, improve workflows, monitor key performance indicators, and ensure patients receive timely access to medically necessary procedures. This is an ideal opportunity for an experienced revenue cycle leader who enjoys improving processes, developing people, partnering across departments, and driving operational excellence in a fast-paced healthcare environment. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity. What Your Day Looks Like Leading and developing a team of approximately 10-14 Authorization Specialists Monitoring authorization turnaround times and departmental KPIs Coaching employees through complex payer requirements and authorization scenarios Reviewing work queues and resolving escalated authorization issues Collaborating with providers, clinical teams, Patient Intake, Revenue Cycle, and Operations Developing standard operating procedures and workflow improvements Identifying denial trends and implementing proactive process improvements Supporting hiring, onboarding, training, and ongoing employee development What You'll Do Lead the daily operations of the Prior Authorization team to ensure timely, accurate authorization processing Supervise, coach, mentor, and develop Authorization Specialists through regular feedback, performance management, and career development Monitor team productivity, quality, turnaround times, and departmental KPIs Oversee authorization workflows, including medical necessity review, payer submission, follow-up, and EMR documentation Resolve complex authorization issues and payer escalations Partner with physicians, clinical teams, Patient Intake, and Revenue Cycle leadership to improve operational efficiency Develop, implement, and continuously improve department SOPs and best practices Analyze authorization trends, denial patterns, and workflow bottlenecks to reduce delays and improve patient access Coordinate staffing, scheduling, and workload distribution across the team Participate in recruiting, interviewing, onboarding, and training new team members Support strategic departmental initiatives and continuous improvement projects Ensure compliance with payer guidelines, HIPAA regulations, and Metro Vein Centers policies What You'll Bring Strong knowledge of prior authorization workflows, payer medical policies, and insurance requirements Proven leadership experience managing high-performing healthcare teams Excellent understanding of outpatient revenue cycle operations Strong analytical and problem-solving skills with the ability to interpret operational data and KPIs Experience improving workflows and developing standardized processes Excellent communication skills with the ability to build relationships across departments Strong organizational and time management skills Ability to thrive in a fast-paced, growing healthcare organization Education & Experience High school diploma required; Bachelor's degree in Healthcare Administration, Business, or related field preferred 5+ years of healthcare revenue cycle experience, including prior authorizations, insurance verification, patient access, or utilization management 2+ years of leadership experience managing or leading healthcare teams Experience supervising authorization specialists, referral coordinators, or patient access teams strongly preferred Experience with Athena Practice, Epic, Cerner, Meditech, or similar EMR/RCM platforms Experience managing offshore or remote vendor relationships is a plus Strong knowledge of commercial insurance, Medicare, Medicaid, and payer authorization requirements This Role Is Great For Candidates With Experience In: Prior Authorization Supervisor Revenue Cycle Supervisor Authorization Team Lead Patient Access Supervisor Utilization Review Insurance Authorization Management Referral Management Medical Necessity Review Outpatient Surgery Centers Specialty Medical Practices Revenue Cycle Leadership Healthcare Operations Schedule & Work Location Full-time Remote Monday-Friday Standard business hours Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Opportunity to help build and scale one of the nation's fastest-growing specialty healthcare organizations The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. 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