Revenue Cycle Supervisor - Accounts Receivable (Patient Financial Services)

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states, and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. About the Role Metro Vein Centers is seeking an experienced Revenue Cycle Supervisor - Accounts Receivable (Patient Financial Services) to lead a high-performing team responsible for insurance follow-up, denial resolution, accounts receivable, and patient balance management. This role oversees the daily operations of a team of approximately 10-14 Revenue Cycle Specialists while partnering closely with offshore vendor teams to ensure timely account resolution, reduce days in A/R, improve collections, and optimize overall revenue cycle performance. You'll serve as a hands-on leader, balancing people development with operational execution while collaborating across Revenue Cycle, Finance, Clinical Operations, and Patient Access to drive continuous improvement. This is an excellent opportunity for an experienced healthcare revenue cycle leader who enjoys coaching teams, analyzing performance metrics, solving operational challenges, and improving financial outcomes across a growing multi-state healthcare organization. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity. What Your Day Looks Like Leading and developing a team of approximately 10-14 Revenue Cycle Specialists Monitoring accounts receivable, denial trends, and departmental KPIs Coaching employees through complex insurance and patient account scenarios Reviewing aging reports, productivity dashboards, and quality metrics Partnering with offshore vendor teams to improve operational performance Collaborating with Finance, Clinical Operations, Credentialing, and Patient Access teams Investigating payer trends and identifying opportunities to improve reimbursement Supporting hiring, onboarding, training, and continuous staff development What You'll Do Lead the daily operations of the Patient Financial Services team to ensure timely resolution of insurance and patient accounts Supervise, coach, mentor, and develop Revenue Cycle Specialists through ongoing feedback, performance management, and career development Manage departmental performance against KPIs including accounts receivable aging, denial recovery, productivity, quality, and account resolution Partner with offshore revenue cycle vendors to monitor performance, ensure quality standards, and improve operational efficiency Investigate and resolve complex insurance denials, underpayments, appeals, and patient balance issues Analyze denial trends and identify opportunities for workflow improvements and revenue optimization Develop, implement, and maintain departmental standard operating procedures and best practices Coordinate staffing, workload distribution, and daily operational priorities Participate in recruiting, interviewing, onboarding, and training new team members Conduct quality assurance reviews and audits to ensure compliance with payer requirements and organizational standards Collaborate with senior Revenue Cycle leadership on strategic initiatives, automation opportunities, and process improvements Ensure compliance with HIPAA, payer guidelines, federal regulations, and Metro Vein Centers policies What You'll Bring Strong knowledge of healthcare accounts receivable, insurance follow-up, denials, appeals, and patient financial services Proven leadership experience managing high-performing revenue cycle teams Excellent understanding of commercial insurance, Medicare, Medicaid, and payer reimbursement processes Strong analytical skills with the ability to interpret KPIs, financial reports, and operational data Experience improving workflows and implementing operational best practices Excellent communication and relationship-building skills across clinical, operational, and financial teams Strong organizational and time management skills Ability to thrive in a fast-paced, growing healthcare environment Education & Experience High school diploma required; Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred 5+ years of healthcare revenue cycle experience, including accounts receivable, medical billing, insurance follow-up, denials, appeals, or patient financial services 2+ years of leadership experience managing healthcare revenue cycle teams Experience supervising billing specialists, AR specialists, denial specialists, or patient financial services teams strongly preferred Experience working with offshore revenue cycle vendors preferred Experience with Athena Practice, Epic, Cerner, Meditech, or similar EMR/RCM platforms Strong understanding of payer reimbursement methodologies and revenue cycle best practices This Role Is Great For Candidates With Experience In: Revenue Cycle Supervisor Accounts Receivable Supervisor Medical Billing Supervisor Patient Financial Services Supervisor Insurance Follow-Up Supervisor Denials & Appeals Management Healthcare Collections Revenue Cycle Operations Outpatient Medical Billing Multi-Site Healthcare Organizations Healthcare Operations Leadership Schedule & Work Location Full-time Remote or Hybrid based on business needs and candidate location Monday-Friday Standard business hours Benefits to Support Your Wellbeing & Lifestyle Full-time team members at Metro Vein Centers are eligible for: Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) + Paid Company Holidays Company-Paid Life Insurance Short-Term Disability Insurance Employee Assistance Program (EAP) Career Growth & Development Opportunities Opportunity to help build and scale one of the nation's fastest-growing specialty healthcare organizations The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. 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