Note: The job is a remote job and is open to candidates in USA. Loftware is a leading company in supply chain solutions, and they are seeking a Senior Service Solutions Analyst. This role involves partnering with various teams to develop service offerings, translating customer requirements into actionable solutions, and ensuring alignment between sales and delivery.
Responsibilities
- Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria
- Translate requirements into a services solution approach (phases, deliverables, assumptions, dependencies, and acceptance criteria)
- Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants; document risks and mitigations
- Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards
- Make scope boundaries explicit (in-scope/out-of-scope), including customer responsibilities, readiness items, required environments, integrations, and change control
- Support services pricing and packaging discussions, balancing feasibility and profitability while maximizing customer value
- Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations
- Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations for time-to-value
- Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner
- Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation
- Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks
- Contribute to standardizing services offerings, accelerators, and best practices to increase quality, predictability, and scalability
- Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience
- Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience
Skills
- 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS
- Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control
- Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid)
- Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations
- Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders
- Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment
- Ability to travel to a limited extent, as needed
- Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience)
- Professional certifications (e.g., PMP, ITIL, Agile) are a plus
Benefits
- We offer comprehensive training to all employees and place an emphasis on employee development.
- We are an equal opportunities employer.
- We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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