Note: The job is a remote job and is open to candidates in USA. Shure is a leading global manufacturer of audio equipment known for quality, reliability, and durability. In the role of Specialist I, Inside Sales Development, you will engage with channel partners to drive growth, manage sales opportunities, and ensure a positive customer experience through collaboration with various teams.
Responsibilities
- Serve as primary point of contact for channel partners via phone and e-mail. Use consultative selling to understand partner needs, recommend the right Shure products, and support them through late‑stage opportunity expansion with guidance from senior team members
- Maintain accurate pipeline data in CRM systems, ensuring visibility into partner activity, opportunity status, and forecasted revenue
- Engage partners through outbound outreach, campaigns, and follow‑ups to increase awareness and adoption of Shure solutions
- Identify and qualify channel-generated opportunities and support opportunity nurturing across assigned partner accounts
- Assist with processing dealer/distributor purchase orders accurately and efficiently; communicating inventory updates, pricing requests, order edits, and expediting as required; communicate status updates and expectations to partners. Respond to routine post-sale inquiries
- Support a positive customer experience by coordinating with Sales, Service/Support, Credit, Product Management, and Operations to ensure timely follow-up and communication
Skills
- Bachelor's degree in business or relevant professional field
- 0-2 years of experience in inside sales, sales development, or customer-facing support roles
- Strong written and verbal communication and relationship-building skills, with a customer‑first mindset
- A consultative mindset—curious, empathetic, and focused on solving problems rather than pushing products
- Comfort with outbound outreach, lead qualification, and managing multiple conversations simultaneously
- Familiarity with CRM tools (Salesforce or similar) and a disciplined approach to pipeline management
- Ability to work cross‑functionally with sales, marketing, and customer experience teams
- A proactive, self‑driven approach with a passion for helping partners succeed
- Experience with order management software (SAP strongly preferred)
- Experience using CRM and quoting tools (Salesforce and CPQ preferred)
- Applicants for this position must be currently authorized to work in the United States on a full-time basis
- Experience supporting B2B customers, dealers, or channel partners
- Familiarity with order‑to‑cash, returns, and service workflows
- Working knowledge of technical or product‑driven environments
- Working knowledge of audio products and system applications
Benefits
- Incentive pay program, which varies based on individual and Company performance in the year
- Award-winning benefits package
- Comprehensive healthcare
- Mental health and retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering/community involvement opportunities
Company Overview