Note: The job is a remote job and is open to candidates in USA. VertexOne is a recognized leader in SaaS platforms for utilities across North America, dedicated to providing exceptional customer service experiences. The Senior VP of Human Resources will lead the full HR function, focusing on performance management, employee relations, and compliance, while building a high-performing HR team and fostering a performance culture across a fully remote organization.
Responsibilities
- Design, implement, and continuously improve a company-wide performance management framework, including goal setting, ongoing feedback cadences, and formal review cycles, that applies consistently across all functions and geographies
- Build manager capability to conduct direct, constructive performance conversations by providing the training, tools, and coaching needed to support consistency at scale
- Create the infrastructure needed to reinforce accountability and expectations through documented performance data, clear standards, and appropriate follow-through
- Ensure high performance is recognized and that opportunities for improvement are addressed through a fair, consistent, and well-documented process
- Partner with the CEO and ELT to translate company values into specific, observable behaviors that are reinforced through hiring, promotion, and recognition decisions
- Own the data layer behind performance, including ratings distribution, correlation with business outcomes, manager-level patterns, and insights into where the culture is succeeding and where it needs continued focus
- Lead the goal-setting cadence, quarterly planning, mid-cycle check-ins, and year-end calibration process to ensure company priorities and individual goals remain aligned
- Build, lead, and develop the HR team across talent, total rewards, HR operations, and employee relations
- Set clear goals and metrics for the HR function, with accountability standards consistent with those expected across the rest of the company
- Serve as a full member of the ELT, contributing a people and organizational perspective to business strategy as a strategic partner
- Represent HR in board-level conversations as needed, including workforce composition, retention risk, leadership bench strength, and culture health
- Partner with functional leaders on organizational design, including role definition, span of control, and build, buy, or develop decisions as the company scales
- Own the talent acquisition strategy and ensure hiring practices reinforce the performance culture from day one, beyond simply filling open roles
- Partner with Finance on headcount planning, compensation strategy, and people-cost forecasting
- Build succession planning and leadership development practices for critical roles
- Own payroll processing and accuracy across the U.S., Canada, and India, including platform ownership, such as Dayforce, and vendor relationships
- Manage the full benefits lifecycle, including plan design, open enrollment, vendor management, renewals, and employee communications
- Ensure compensation structures are competitive, internally consistent, and aligned to the performance framework so pay decisions reflect performance and impact
- Lead benchmarking efforts to keep total rewards programs market competitive
- Maintain compliance with federal, state, provincial, and local employment laws across the U.S., Canada, and India, including FLSA, FMLA, ADA, EEO, COBRA, and ERISA in the U.S. and equivalent frameworks in Canada and India
- Own the employee handbook, HR policies, and standard operating procedures, ensuring they remain current and reflective of how the company operates
- Manage employee relations matters, including investigations, disputes, and potential legal exposure, proactively and with sound judgment, engaging outside counsel when appropriate
- Serve as the internal expert on multi-jurisdictional employment law as the company scales
Skills
- 12+ years of progressive HR leadership experience, including at least five years leading the full HR function, rather than a specialty area, at a company of comparable size and complexity
- Demonstrated track record of building or transforming performance management systems, including introducing improvements beyond existing processes
- Deep operational fluency in payroll, benefits, and employment law compliance; this is not a strategy-only role, and the operational foundation must be sound
- Direct, data-driven communication style, with the ability to present hard truths to the CEO and board while providing a balanced view of progress and challenges
- Experience partnering with a CEO and executive team as an initiative-driving strategic partner, beyond merely executing requests
- Experience operating in a fully remote, multi-country environment; experience across the U.S., Canada, and India is strongly preferred
- Familiarity with HRIS platforms; Dayforce experience is a plus
- B2B SaaS or technology industry experience preferred
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
Company Overview