Note: The job is a remote job and is open to candidates in USA. Atos Group is a global leader in digital transformation, operating in 61 countries and providing tailored AI-powered solutions. The Senior Technical Consultant will work closely with customers to understand their business and technical requirements, propose solutions, and lead the technical delivery of the chosen design.
Responsibilities
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements
- Customer engagement to address the technical solution, including challenging and validating customer requirements
- Providing creative solutions to resolve business problems, technology issues, process and people challenges
- Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries
- Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation
- Support the development and growth of the services delivered by Engage ESM practices
- Excellent verbal and written communication skills required
- Mentoring and coaching others, as well as sharing best practices and knowledge
Skills
- 3+ years of software implementation experience in either a development or consulting role
- Proven leadership skills in managing small teams and projects
- Ability to produce documentation at various levels including technical and customer facing
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential
- Experience in multiple application architectures and supporting technologies
- Expertise with scripting languages such as PERL, JavaScript, Python, and Shell
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Must be prepared to travel
- Must have legal authorisation to work in the UK
- Excellent verbal and written communication skills required
- Mentoring and coaching others, as well as sharing best practices and knowledge
- In order to qualify for Security Clearance, you must have lived and worked in the UK for at least the last 5 years
- ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable
- ServiceNow Certifications in all areas are highly desirable
- Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial
Benefits
- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Company Overview