Note: The job is a remote job and is open to candidates in USA. Blumira is the security operations platform built for growing teams and partners supporting them. They are seeking a Senior Security Operations Analyst to provide exceptional support and technical guidance to customers while leading security incident responses and enhancing team efficiency.
Responsibilities
- Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication
- Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing
- Work closely with our customers to provide expert-level advisory services on complex security questions and product issues
- Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents
- Be on-call for rare critical security incidents and help lead response efforts
- Actively contribute to incident responses and help propose technical solutions
- Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization
- Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents
- Provide leadership and mentorship during security events
- Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas
- Work on special projects and initiatives to expand team skillsets and capabilities
- Regularly contribute to team content creation including how-to articles, documentation, and blogs
- Serve as a sought-after resource among team members for complex technical challenges
- Actively advocate for customers throughout the organization
Skills
- 5+ years of experience working in cybersecurity roles with progressive responsibility
- Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks
- Strong proficiency in Windows endpoint security and vulnerability management
- Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
- Extensive experience with SIEM platforms and SOC operations
- Strong grasp of SQL with ability to write complex queries
- Excellent written and verbal communication skills with ability to communicate effectively across all departments
- Experience with Zendesk or similar support ticketing software
- Deep understanding of how nearly all aspects of security applications work
- Ability to handle customer-reported issues with minimal guidance from peers
- Ability to work at a fast pace while maintaining high quality, analyzing complex information and responding to customers in a timely manner
- Strong big-picture thinking, understanding how every customer interaction impacts their broader experience
- Ability to work independently and lead initiatives with minimal direction
- Leadership qualities including mentoring capabilities and positive team influence
- Quality of character, including a strong desire and eagerness to help others and advocate for customers
- Proficiency with productivity tools (Google Workspace, Zoom, Slack) and ability to master specialized software platforms
- Consistently meets or exceeds KPIs and responds to tickets well above SLA guarantees
- Understanding of team processes and ability to help others follow them accurately
- Experience with Regex, GCP, AWS, and/or Kibana
- Mastery of BigQuery and/or advanced analytics platforms
- Education in IT/Computer Science or Cybersecurity
- Industry certifications (CISSP, GCIH, GCFA, or similar advanced certifications preferred)
- Experience with process improvement and team leadership
- Track record of contributing to technical content and knowledge sharing
Benefits
- Competitive compensation and stock equity plan
- Flexible PTO
- A flexible work environment that supports working from home
- Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program
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