About the Role
We are seeking sales-focused professionals who have a proven track record of supporting customers in their purchasing decisions. As a Sales Generalist at Wayfair, you will apply your sales experience to drive business outcomes through high-quality customer interactions. Your effective communication skills and product knowledge will help in advising customers in making confident buying decisions while meeting or exceeding sales performance expectations.
Key Details
- Position Type: Full-Time
- Base Pay: $15.00 hourly
- Performance Bonus: Uncapped monthly incentives
- Expected Total Compensation: Approximately $23/hour including bonuses
- Location: Remote (Work from home)
- Schedule: Variable shifts including potential weekend and evening hours
- Equipment: Company-provided
- Required Experience: Minimum 1 year in sales
Important Note: This position is strictly for sales activities and is different from customer service. Past experience in sales is required.
Core Responsibilities
Sales Volume Management
- Receive 40-50 incoming sales calls daily
- Work in a high-speed virtual environment
- Rapport with customers quickly while responding to questions and completing a sale
Professional Conduct
- Attend work consistently and be on time
- Communicate proactively regarding changes in schedule or difficulties
- Manage time effectively
Customer Interaction
- Utilize active listening
- Provide clear, concise information
- Create positive customer experiences to promote loyalty
Supplier Coordination
- Contact product suppliers as necessary
- Gather detailed product information not available on the website
- Provide complete customer solutions
Sales Methodology
- Utilize established sales procedures
- Conduct effective questioning
- Close the sale confidently
- Build customer relationships
Strategic Selling
- Analyze the needs of each individual customer
- Offer suggestions for additional products that complement the customer's purchase
- Maximize sales through up-selling and cross-selling
Performance Standards
- Meet operational standards
- Performance-based compensation
- Emphasis on constant improvement
Workspace Requirements
- Maintain an environment free from distractions
- Give complete attention during customer interactions
- Conduct yourself professionally while on shift
Technical Capabilities
- Be familiar and comfortable with numerous software platforms
- Cope with technology changes and updates
- Deal with unexpected technical problems
- Use many different communication tools
Team Engagement
- Compete in sales competitions
- Attend training to improve performance
- Contribute to the team culture
- Promote a collaborative atmosphere
Seasonal Flexibility
- Flexible scheduling to accommodate peak seasons and volumes
- Available for required overtime during peak times
Qualification Requirements
Experience
- 1+ year of successful sales experience
- Proven track record of meeting performance metrics
- Preferred background in call center, retail, or virtual sales
Training Commitment
- Must complete mandatory sales training program
- No absences or schedule modifications permitted during training
Technical Requirements
- Hardwired internet connection required
- Minimum 25Mbps download/5Mbps upload speeds
- WiFi connections not permitted
- Company provides necessary equipment
Technical Skills
- Proficiency with multiple software platforms
- Experience with:
- Google Workspace
- Microsoft Office
- Email systems
- Video conferencing tools
- Team collaboration software
- Multi-screen operations
- Spreadsheet applications
Workspace Requirements
- Private, dedicated home office space
- Environment free from distractions
- No background noise sources
Educational Background
- High school diploma or equivalent required
- Bachelor's degree preferred but not required
Additional Requirements
- Proven flexibility in a fast-paced environment
- Strong multitasking skills
- Ability to handle multiple customer interactions simultaneously
- Must pass pre-employment assessment