Note: The job is a remote job and is open to candidates in USA. NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. The Technical Consultant role focuses on evaluating, installing, troubleshooting, and supporting software solutions for ATMs and cash recyclers, ensuring client satisfaction and adapting to various demands. The candidate will also be involved in production support and quality assurance processes.
Responsibilities
- Perform functional analysis of requirements to determine effort required to implement software in customers’ environments
- Configure base software in customer’s environments
- Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements
- Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools
- Establish acceptance criteria and quality goals
- Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
- Lead analysis and resolution of software issues reported during testing
- Preparation of software for distribution to customers or networks
- Ensure installability through software distribution, full bare-metal installation, local updates
- Support field organization as required during lab installations, certifications, training
- Lead analysis and resolve software issues found during customer acceptance testing
- Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA
Skills
- Bachelor's degree or equivalent accreditation in computer sciences, information systems or other technical discipline
- Technical project leadership experience organizing project resources
- Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following: installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures
- Experience creating and leading group presentations, hosting web seminars and public speaking
- Strong proficiency in writing PowerShell installation scripts for silent installation and system configuration
- Hands-on experience deploying, configuring, and troubleshooting NCR NDC, Diebold Nixdorf ProBase and Hyosung moniACT environments including NDC and D912 message traces
- Deep understanding of CEN XFS standards for ATM device interfaces
- Working knowledge of NCR, Diebold and Hyosung ATM hardware
- Experience working in the ATM or kiosk self-service industry
- Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging
- Ideally experience in VB or VB.NET, C++, and C# is useful
- Client application development experience as opposed to database application development experience is desired
- Financial institution or network switch ATM operational experience
- Knowledge and experience working with the CEN XFS ATM software specification
- Knowledge and experience working with NDC and 912 message formats
- Experience working with proprietary message formats
- Experience building or integrating WebServices applications (WebSphere or IIS)
- Experience working with internal tools including PSA, Confluence, and QuickBase
- Experience working with any source control package, including JIRA, Subversion
- Working knowledge of Agile SDLC
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Company Overview