Note: The job is a remote job and is open to candidates in USA. NMI is a fintech company enabling partners with innovative payment solutions. They are seeking a Product Data Analyst to analyze data that drives decision-making across acquiring operations and merchant lifecycle products.
Responsibilities
- Lead the collection, analysis, and interpretation of operational and product data to drive strategy, optimization, and growth across NMI’s acquiring platform and Merchant Central CRM
- Partner closely with Product Managers supporting ISO operations, Merchant Central, ScanX, Business Capital lending, and additional acquiring extensions
- Build analytical frameworks that empower product and business teams to make data-driven decisions
- Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning
- Design, build, and maintain Tableau dashboards and reporting frameworks that provide actionable visibility into KPIs, operational health, merchant performance, and product adoption
- Create executive-ready visualizations and narratives that clearly communicate insights to technical and non-technical stakeholders
- Develop self-service reporting capabilities that enable teams to independently explore operational and product data
- Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle
- Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents proactively
- Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights
- Partner across teams to ensure accuracy in financial reporting, ACH reconciliation, settlement operations, and partner reporting
- Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards
- Support business stakeholders across Product, Operations, Finance, Sales, and Support with timely insights and ad-hoc analysis
- Help establish KPI cadences and operational review processes across monthly, quarterly, and annual business rhythms
- Contribute to building a strong data discipline across product and operations teams through experimentation, measurement, and analytical rigor
- Identify inefficient operational workflows and opportunities for automation through data and reporting improvements
- Help streamline operational reporting and reduce manual analysis through scalable analytics solutions and tooling
- Support experimentation frameworks, A/B testing analysis, and operational performance measurement initiatives
Skills
- Strong SQL skills
- Passion for data visualization through Tableau
- Experience in collecting, analyzing, and interpreting operational and product data
- Ability to build analytical frameworks for data-driven decision making
- Experience in conducting opportunity sizing, forecasting, trend analysis, and operational performance analysis
- Experience in designing, building, and maintaining Tableau dashboards
- Ability to create executive-ready visualizations and narratives
- Experience in monitoring data quality and operational reporting accuracy
- Ability to investigate anomalies and operational incidents
- Experience in analyzing large transactional datasets
- Ability to collaborate with cross-functional teams
- Experience in identifying inefficient operational workflows and opportunities for automation
- Ability to support experimentation frameworks and A/B testing analysis
Benefits
- Competitive salary + bonus
- A remote first culture!
- Flex PTO
- Health, Dental and Vision Insurance
- 13 Paid Holidays
- Company volunteer days
Company Overview