Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer in the Connected Operations™ Cloud platform that leverages IoT data to enhance physical operations across industries such as agriculture, construction, and transportation. The Manager, Technical Program Management role leads a team responsible for delivering improvements in the Sales tech stack and processes, ensuring efficient and scalable sales operations. This position involves strategic program management, cross-functional collaboration, and driving change management to optimize revenue operations.
Responsibilities
- Build and lead a high-performing team: Hire, coach, and develop a team of program and technical program managers across the technical-delivery, process-design, and strategy spectrum
- Own the integrated Revenue Operations roadmap: Intake, prioritize, and sequence work across systems delivery – Salesforce, CPQ, CLM, Billing, Forecasting, and Renewals
- Translate strategy into programs: Partner with Sales and cross-functional leaders to scope problems, build the business case, define success metrics, and lead delivery from kickoff through adoption
- Run the end-to-end delivery lifecycle: Lead complex system enhancements through requirements gathering, solution design with the Salesforce Systems team, UAT, enablement, change management, and post-launch measurement
- Drive change management: Own change management for process and system improvements within the Sales organization – ensuring teams are prepared, supported, and equipped with the resources and enablement they need to adopt new ways of working
- Develop the operating model: Define how Revenue Operations sees itself – instrument program health (first-pass yield, approval SLAs, quoting success rates, automation coverage, on-time delivery), publish it, and use it to drive decisions
- Lead complex, ambiguous initiatives: Structure problems tied to corporate strategy and long-term goals, mobilize the right cross-functional team, and bring each initiative to a clear decision
- Manage risk and communicate crisply: Identify dependencies, risks, and blockers early; develop mitigation strategies; and communicate program status to leadership through AVP+
- Deliver impactful reporting and results: Measure project outcomes, report out on the impact delivered, and drive continuous-improvement processes to achieve and maintain operational excellence
- Champion AI-forward ways of working: Apply AI tooling to accelerate intake, requirements, documentation, and analysis, and embed responsible-AI practices in how the team ships
- Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team – as we scale globally and across new offices
Skills
- 6+ years in Business Systems, Revenue Operations, or TPM, preferably within high-growth B2B SaaS; includes at least 2-3 years of formal people management
- Bachelor's degree or higher; academic background in Computer Science, Engineering, Economics, Finance, or Business is a significant advantage
- Demonstrated success leading the end-to-end delivery lifecycle for Sales tech stack improvements: from intake and scoping to UAT, enablement, and change management
- Technical expertise in Salesforce.com and Salesforce CPQ, specifically product configuration, pricing logic, quote templates, and discount approval workflows
- Functional understanding of the integrated Lead-to-Cash ecosystem, including CLM, Billing, Forecasting, and Renewals processes
- Ability to steer organizational change by leading complex, cross-functional programs in matrixed environments, ensuring successful adoption through rigorous change management
- Analytical mindset with a focus on program health metrics like first-pass yield, quoting success rates, automation coverage, and approval SLAs
- Strong communication skills, capable of translating between Systems and Sales audiences while operating effectively with AVP+ leadership
- Proven ability to structure ambiguous strategic problems and develop compelling business cases for change with senior stakeholders
- Experience as a Salesforce administrator or hands-on Salesforce/CPQ build experience
- PMP certification and/or Agile/Scrum certification; familiarity with Product Management and Six Sigma practices
- An MBA or equivalent advanced degree
- Experience with B2B hardware and SaaS products
- Experience integrating AI tools (e.g., for requirements drafting, test-case generation, documentation, and analysis) to drive measurable efficiency and quality improvements, with a demonstrated point of view on responsible-AI practices (risk assessment, bias mitigation, quality reviews)
- Experience leading or contributing to operating-model design, capacity planning, and roadmap-prioritization frameworks
- Experience supporting a global Sales organization across multiple regions and time zones
Benefits
- Performance-based bonus/variable pay
- Equity (for eligible roles) in a high-growth public company
- A flexible, employee-led remote model
- A professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model that caters to the diverse needs of our teams
- Offices are open for those who prefer to work in-person
- Support remote work where it aligns with our operational requirements
- Reasonable accommodations throughout the recruiting process
Company Overview