Note: The job is a remote job and is open to candidates in USA. SeatGeek believes live events are powerful experiences that unite humans. They are looking for a Lead Product Manager to own the native mobile experience for their iOS and Android apps, focusing on driving engagement and loyalty among fans. The role involves shaping the app's vision, executing strategies for user retention, and collaborating with various teams to enhance the overall user experience.
Responsibilities
- Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens
- Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips
- Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention
- Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use
- Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts
- Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels
- Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause
- Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences
- Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time
- Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes
- Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices
Skills
- 8+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale
- Deep expertise in engagement and retention — you've built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics
- Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience
- Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don't wait for a data team to answer basic retention or funnel questions
- Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it's needed
- Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships
- A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption
- Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact
- Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners
- Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
- 5+ years as an engineer in a role that focused on writing code
- A foundation of technical excellence that your team can look up to
- Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success
- You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership
- Product-minded engineering experience, especially products that span native mobile, web, and backend systems
- Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences
- This role requires candidates to be based on the East Coast, with preference given to those in the New York City area
- Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve
- Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment
- Experience in the sports technology industry is preferred, but not a requirement
Benefits
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Eligible for the SG discretionary annual bonus based on individual and company performance
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
Company Overview
Company H1B Sponsorship