Note: The job is a remote job and is open to candidates in USA. Care Advantage, Inc. is a mission-driven healthcare organization that provides personalized care to improve quality of life. The Human Resources Manager will serve as a strategic and operational leader, partnering with leadership to drive organizational effectiveness and enhance employee engagement while ensuring compliance with employment laws.
Responsibilities
- Serve as the primary escalation point for employee relations issues across assigned regions
- Conduct complex workplace investigations (harassment, policy violations, performance concerns) with objectivity and confidentiality
- Provide coaching to managers on performance management, disciplinary action, and employee development
- Lead root-cause analysis for turnover trends and implement targeted retention strategies
- Facilitate stay interviews, exit interviews, and employee feedback initiatives
- Promote a positive employee experience aligned with I.C.A.R.E. values
- Ensure adherence to federal, state, and local employment laws (FLSA, EEOC, I-9, etc.)
- Conduct routine and audit-ready personnel file reviews to ensure compliance
- Oversee I-9 verification and audit processes, ensuring accuracy and timeliness
- Review and assess background checks for employment eligibility decisions
- Maintain and update: Employee handbook, HR policies and procedures, Job descriptions
- Lead and support regulatory reporting and audit preparation
- Act as the HRIS expert (ADP preferred) supporting system optimization and troubleshooting
- Maintain data integrity, ensuring accuracy across employee records and reporting
- Analyze key HR metrics (turnover, retention, compliance trends) to guide decisions
- Identify opportunities to: Automate manual processes, Improve workflow efficiency, Standardize HR operations across regions
- Maintain centralized documentation (SOPs, templates, HR forms)
- Partner with leadership teams to align HR strategy with business goals
- Provide insights and recommendations on: Workforce planning, Organizational structure, Talent management
- Support growth initiatives, including M&A integration activities
- Act as a change agent, helping leaders manage organizational changes smoothly
Skills
- 5+ years of progressive experience in HR (HRBP, Generalist, or Employee Relations)
- Strong background in employee relations
- Strong background in workplace investigations
- Strong background in compliance and audits
- Advanced knowledge of employment laws and HR best practices
- Hands-on experience with HRIS systems (ADP strongly preferred)
- Bachelor's degree in Human Resources, Business Administration, or related field
- SHRM-CP or PHR certification
- Experience supporting multi-site or healthcare environments
- Exposure to M&A or organizational change management
- Strong analytical and reporting experience
Benefits
- Hybrid / Remote - Required to be within 5-6 hours of Richmond VA
- Occasional travel to regional offices based on business needs
Company Overview