Note: The job is a remote job and is open to candidates in USA. CData Software is a leading company in data connectivity and AI integration, and they are seeking a Director of Product Experience & Design. This role involves leading the vision and execution of user experience and interface design to transform CData into an AI-native product organization, while overseeing a team of UX designers and influencing product strategy.
Responsibilities
- Lead & advocate for user-centered design solutions that support both the short-term product goals and long-term business objectives across the organization
- Define and execute a company-wide UX/UI strategy that creates consistent, scalable, and high-quality experience across all products and customer touchpoints
- Partner closely with Product Management and Engineering leadership to shape product strategy, roadmap priorities, and customer experience direction
- Lead the transformation of the UX organization toward AI-native design practices, leveraging AI tools and workflows to improve research, prototyping, design iteration, and team productivity
- Drive CData’s evolution toward AI-native experiences by identifying opportunities to leverage AI, automation, copilots, interfaces, and intelligent workflows to improve customer outcomes
- Define best practices for designing AI-powered experiences, including user trust, transparency, explainability, human oversight, and responsible AI principles
- Evaluate emerging AI technologies, design patterns, and industry trends to ensure CData remains at the forefront of product innovation
- Act as the principal Product Experience leader across the organization, influencing executive stakeholders and advocating for customer-centered decision making across the product portfolio
- Define product requirements through collaborative brainstorming, customer journey mapping, prototyping, and design exploration
- Oversee the creation and evolution of a comprehensive design system that ensures scalability, consistency, and efficiency across all products
- Establish and monitor UX, product adoption, engagement, and customer satisfaction metrics to measure the impact of design decisions and inform future investments
- Champion exceptional end-to-end product experiences that increase customer adoption, engagement, retention, and overall product differentiation
- Leverage customer research, product analytics, and user feedback to identify opportunities to improve usability, adoption, and market fit
- Mentor, develop, and grow a high-performing design organization while fostering strong partnerships across Product, Engineering, Customer Success, and GTM teams
Skills
- 10+ years of demonstrated experience leading UX/UI design for SaaS, enterprise software, or technology products
- 5+ years of experience leading and developing multidisciplinary design teams
- Demonstrated experience designing AI-enabled, machine learning powered, or intelligent software products
- Demonstrated ability to influence product strategy, challenge product direction when needed, and drive customer-centered decision making alongside Product and Engineering leadership
- Deep understanding of modern UX methodologies, design systems, interaction design, and customer-centered product development
- Experience designing workflows involving AI assistants, copilots, automation, interfaces, or agentic experiences
- Strong expertise in Figma and modern product design tools
- Proven ability to lead organizational transformation initiatives and elevate design maturity across complex product portfolios
- Excellent communication, collaboration, and executive stakeholder management skills
- Ability to thrive in a fast-paced, highly collaborative, and evolving environment
- BA or BS from accredited university in Graphic Design, Industrial Design, Computer Science or Human Centered Design
Benefits
- Medical, Dental, and Vision plans with company-paid insurance premiums
- Health Saving Account offering with company contribution to help mitigate increasing health costs
- Flexible Savings Account and Dependent Care FSA
- Generous 20-day PTO and 11 paid holidays
- 401k with 100% company match up to 6% of contribution
- A remote-friendly, high-trust culture that empowers collaboration, celebrates curiosity, and encourages innovation
- Work closely with your manager to define professional development and learning opportunities that match your career goals
Company Overview