Note: The job is a remote job and is open to candidates in USA. Welcome Wings is a VIP airport concierge service operating across 250+ airports worldwide. They are seeking a Director of Operations to own fulfillment and lead a team of operators, ensuring a seamless experience for clients by managing day-to-day operations and coordinating with local partners.
Responsibilities
- A team of 7 operators in the Philippines. You manage them, train them, and keep them performing
- Day-to-day fulfillment across our airport network: every booking gets matched to the right local partner, confirmed, and delivered, with nothing falling through
- Live escalations. When something goes sideways at a terminal, you get the right partner moving and keep the guest taken care of
- SOPs and quality. You document how things should run, then make sure they actually run that way
- Building structure as we scale. You spot the bottlenecks and fix them before they become problems
Skills
- 5 to 8 years of operations experience
- Experience managing and training a team
- Bias to action
- Calm under pressure
- A systems thinker
- Warm with people
- An executor, not just a strategist
- Able to work standard US business hours
- Direct background in airport services, concierge, luxury travel, or high-touch hospitality
- Experience with offshore or distributed teams
- Location: North America preferred. Open to US, Canada, and possibly Europe for the right person
Company Overview