Note: The job is a remote job and is open to candidates in USA. The Misch Group is a direct-hire search firm that connects businesses with exceptional job candidates. The Director of IT Operations will manage enterprise systems, including cloud services and infrastructure, while leading strategic planning and ensuring the reliability of IT operations.
Responsibilities
- Lead IT operational and strategic planning, innovation, project planning, and resource allocation
- Manage and maintain networks and cloud infrastructure, including hardware/software planning, installation, configuration, and support for networking, server, desktop, and business systems
- Manage 24/7 critical production support applications
- Coordinate daily support issues across sites to keep systems highly reliable and operational
- Maintain documented inventory of software licenses, hardware, backup procedures, and IT processes
- Implement technology to proactively monitor and protect IT infrastructure
- Monitor technology security, including network account passwords and IP addresses
- Perform maintenance, repairs, backups, patches, and upgrades
- Establish processes to keep computing and networking systems in excellent condition
- Inform business units of current and future IT activities and projects
- Research current and potential resources/services and recommend improvements
- Manage IT staff including recruitment, supervision, scheduling, development, and evaluation
- Troubleshoot and provide effective technical support
- Manage and prioritize multiple projects
Skills
- Bachelor's degree in Computer Science, engineering, or equivalent
- 8+ years progressive IT experience with at least 3 years management experience
- Windows OS, Active Directory, Terminal Servers, SQL, Office365
- Distributed computing/client-server, NFS/NIS, DNS/WINS/DHCP, gateway/firewalls, LAN/WAN, TCP/IP routing
- VMware, Docker, Kubernetes
- Strong server hardware, OS, protocols, standards, best practices, Terminal Services, desktops, and laptops knowledge
- Strong communication, cross-functional partnership, analytical/problem-solving, vendor-management, and interpersonal skills
- AWS / Azure certifications, MCSA, CompTIA Linux+, or CCNA are pluses
- Azure / AWS / GCP cloud knowledge is a plus
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