Note: The job is a remote job and is open to candidates in USA. Premier Inc. is a healthcare solutions company seeking a Director of Customer Success to drive long-term profitability through customer engagement and satisfaction. This role involves managing relationships with strategic members, ensuring they receive value from technology and services while meeting key performance goals.
Responsibilities
- Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals
- Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers
- Be a team leader & collaborative worker – the CSM will be the “quarterback” for internal Stanson teams to coordinate key presentations to customers based on internal analysis
- Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects
- Identify project risks & take appropriate actions to mitigate them
- Utilize business professional writing & communication skills to lead projects in an efficient & effective manner
- Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool
- Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities
- Utilize standard practices, reporting and value calculations while customizing based on the member. Contribute to ongoing improvement/best practices for Customer Success
- Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes
- Administrative activities
Skills
- 7 or more years of applicable experience
- Bachelors (Required)
- Understanding a broad range of healthcare industry challenges
- Account management experience
- Healthcare technology clinical and/or financial experience
- Track record of hands-on experience of meeting/exceeding goals
- Ability to maintain a proactive cadence with customers to grow account relationship
- Ability to analyze data trends, alert patterns, and other key data metrics
- Ability to build, develop and grow business relationships within large healthcare delivery systems
- Ability to identify project risks & take appropriate actions to mitigate them
- Utilize business professional writing & communication skills to lead projects
- Ability to educate & train key healthcare project champions
- Ability to identify and validate value and return on investment Stanson-Premier delivers to members
- Ability to utilize standard practices, reporting and value calculations while customizing based on the member
- Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes
- Ability to remain in a stationary position for prolonged periods of time
- Ability to be adaptive and change priorities quickly; meet deadlines
- Attention to detail
- Ability to operate computer programs and software
- Ability to communicate effectively with audiences in person and in electronic formats
- Ability to make independent decisions
- Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
- Managing or implementing large complex accounts with multiple products and services
- Develop relationships and engage with health system C-suite and other key functional stakeholders
- Executive level presentations
- Health system operations
- Consulting experience
- Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles
- SaaS experience
- Masters
- Project Management Professional (PMP)
Benefits
- Health, dental, vision, life and disability insurance
- 401k retirement program
- Paid time off
- Participation in Premier’s employee incentive plans
- Tuition reimbursement and professional development opportunities
- Perks and discounts
- Access to on-site and online exercise classes
Company Overview