Note: The job is a remote job and is open to candidates in USA. Livingston International is seeking a Customs Brokerage Regional Manager to lead their National Service Center, Premier Automotive team. This role involves overseeing operations to ensure compliant and efficient release of trucks across international borders while maintaining exceptional client relationships and driving operational excellence.
Responsibilities
- Supervise the Service Delivery Team(s) or Release Production Team(s) on a day-to-day basis
- Responsible for on-going coaching, guidance, performance feedback, training planning and development for the members of the team
- Manage productivity and monitor work force management metrics
- Manage and capture audit results and monitor metrics and measurements against standards
- Audit new clients or clients with revised fees to ensure fee profile was setup accurately and invoice was created based on client Livingston Client Service Agreement (LCSA)
- Communicate Customs and Border Protection (CBP) changes that will impact business processes to the team
- Welcome and facilitate discussion within the team about opportunities for process and customer service improvements
- Ensure accurate and timely release, entry summary of all shipments for the designated client base
- Establish communication link between the team, the client, CFS, Sales, the Release Branches, Customs Border Protection and participating government agencies (PGA)’s
- Provide Technical expertise in Customs and other Participating Government Agency regulations
- Participate in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives
Skills
- At least 5 years team management experience
- 7 years industry knowledge
- Knowledge and experience with project management methodology and techniques
- Excellent problem solving and conflict resolution skills
- The ability to make and execute effective decisions based on factual content
- Comfortable preparing and making presentations to small and large audiences
- Ability to be self-motivated, creative and work in a challenging and stressful environment
- Ability to prioritize, plan and schedule activities
- Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements
- Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools
- CCS required
- LCB preferred
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