Note: The job is a remote job and is open to candidates in USA. Boomi is a fast-growing data activation company that powers the agentic enterprise by delivering essential infrastructure for AI. The Customer Success Manager will maximize account retention, manage post-sales success, and identify growth opportunities within the customer portfolio.
Responsibilities
- Maximize retention and identify growth opportunities with your account portfolio
- Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
- Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
- Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
- Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program
Skills
- 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus
- Experience with Commercial IT organizations
- Ability to address topics such as business value and total cost of ownership, etc
- Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
- Experience in collaborating with Systems Integrators
- Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
- Experience with cloud and application integration and B2B integration
- Excellent business, analytical, problem solving and communication skills (written and verbal)
- Proven ability to meet and exceed retention targets
Company Overview