Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through advanced AI. They are seeking a results-driven Client Success Manager to maintain strong client relationships, drive revenue growth, and ensure successful campaign execution.
Responsibilities
- Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
- Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
- Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods
- Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
- Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
- Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
- Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed
- Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
- Maintain clear documentation of processes, timelines, and deliverables across your accounts
Skills
- 2-3 years of experience in digital advertising, marketing, or client services
- Strong client management and communication skills, with confidence leading data driven conversations
- Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
- Comfortable working cross-functionally with technical and non-technical teams
- Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
- Self-starter with a collaborative attitude, eager to learn and contribute
- Willingness to travel as needed
- Experience with campaign management tools, platforms, or reporting systems a plus
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company Overview