Note: The job is a remote job and is open to candidates in USA. QVC Group is a Fortune 500 company with six leading retail brands including Cornerstone. The Customer Service Specialist role involves supporting various brands by handling inbound customer calls, problem-solving, and promoting products while maintaining high call volumes.
Responsibilities
- Busy day handling our high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Report to an assigned Customer Service Supervisor
Skills
- Provide a distraction free work from home environment
- 12+ months of service experience
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens
- Follow our computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
Benefits
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview