Note: The job is a remote job and is open to candidates in USA. GuideWell Source, through its subsidiary WebTPA, is a healthcare third-party administrator with over 30 years of experience. The Account Executive I is responsible for managing client relationships and coordinating internal staff to deliver healthcare benefit solutions, ensuring superior service levels and business retention.
Responsibilities
- Manage a block of clients – of generally mid-sized employers
- Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to assure maximum opportunity to retain the business and related revenues
- Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members
- Build and maintain a strong business/working relationship with clients and distribution networks sufficient to maintain and increase revenues; identify other opportunities and referrals
- Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives
- Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation
- Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion
- Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors
- Communicate and ensure client compliance with federally and state mandated requirements
- Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously
- Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution and deliver on commitments
- Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously
- Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients
- Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals
- Assure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc
Skills
- 5+ years related work experience in the health insurance and the benefits administration industry working directly with clients and distribution networks in a healthcare benefit related environment
- General Lines license -life, accident, health, and HMO (LAH)
- Detailed knowledge of Healthcare Reform
- Extensive experience in all MS Office applications including Word, Excel, Access and PowerPoint
- Strong verbal and written communication skills. Writing samples may be requested as proof
- Comfortable working and communicating across operational areas within the organization
- Ability to present to clients and executives in a confident manner
- Managing the message to the intended audience consistent with business objectives
- Negotiating
- Extremely driven with the ability to self-manage
- Ability to analyze and identify problems/issues and propose high-performing solutions
- Ability to segment and prioritize workload based on time sensitivities and critical success factors
- Well-developed project management skills
- Related Bachelor's degree required in Business, Communications or Healthcare Administration preferred
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