Why careerzynith?
careerzynith is a leading multi‑specialty, physician‑led organization that delivers world‑class health care across the Midwest. With more than 600 doctors and advanced practice providers, careerzynith operates in over 145 locations, spanning St. Louis, mid‑Missouri, and southern Illinois. Since its founding in 1994, careerzynith has been recognized for exceptional patient satisfaction, innovative clinical programs, and a deep commitment to the health and well‑being of the communities it serves. As a remote employee, you will become an integral part of a mission‑driven team that puts patients first, while enjoying the flexibility of a part‑time schedule that respects your personal life.
Position Overview
The Part‑Time Remote Customer Service Specialist is the first point of contact for patients, providers, and partner facilities calling into careerzynith’s Access Center. In this role you will leverage a modern electronic health record (EHR) system to capture, validate, and protect patient information, while delivering fast, courteous, and accurate assistance. This is a safety‑sensitive position that requires sustained alertness, empathy, and the ability to manage a high volume of inbound communications with precision.
Key Responsibilities
- Inbound Call Management: Answer a high volume of calls from patients, physicians, and external facilities, handling requests such as appointment scheduling, medication refills, insurance verifications, pre‑certifications, and medical record inquiries.
- EHR Navigation & Data Entry: Use careerzynith’s electronic health record to retrieve historical data, capture demographic and financial details, and ensure all entries comply with HIPAA privacy and security standards.
- Critical Thinking & Issue Resolution: Quickly identify the purpose of each call, research complex issues within the EHR, and either resolve the request or escalate to clinical staff when appropriate.
- Appointment Coordination: Schedule patient visits according to provider preferences, verify insurance eligibility, and communicate any special instructions or pre‑visit requirements.
- Insurance & Billing Support: Maintain a solid understanding of insurance basics, assist callers with eligibility checks, and document billing inquiries accurately.
- Performance Metrics Management: Meet or exceed established targets for abandoned call rate, average speed of answer, and average handling time while maintaining a consistently positive customer experience.
- Collaboration & Communication: Relay pertinent clinical information to physicians and clinical staff, especially after hours, and document all communications within the EHR.
- Safety & Alertness: Remain vigilant throughout each shift, adhering to safety‑sensitive protocols that protect both patients and the organization.
Essential Qualifications
- High school diploma or GED required.
- 2–5 years of recent experience in a healthcare or high‑volume customer service environment.
- Demonstrated typing proficiency: minimum 35 words per minute with at least 90 % accuracy.
- Ability to work remotely while residing within a one‑hour drive of St. Louis, Missouri.
- Strong verbal communication skills, with a professional, courteous, and empathetic tone.
- Basic familiarity with electronic health record systems; prior experience with MyChart or similar patient portals is a plus.
- Commitment to maintaining confidentiality and adhering to HIPAA regulations.
Preferred Qualifications & Additional Skills
- Experience navigating complex insurance verification processes and understanding of payer‑provider interactions.
- Proficiency with multi‑line phone systems, call‑center software, and CRM platforms.
- Ability to multitask, prioritize competing demands, and remain composed under pressure.
- Excellent problem‑solving abilities, with a track record of turning ambiguous situations into clear, actionable outcomes.
- Demonstrated teamwork: willingness to collaborate with clinical staff, providers, and administrative teams to achieve shared goals.
- Flexibility to adapt to evolving protocols, technology updates, and regulatory changes.
Core Competencies
- Customer‑Centric Mindset: A genuine desire to help patients navigate their health journey.
- Attention to Detail: Precise data entry and meticulous documentation to prevent errors.
- Time Management: Efficiently handle multiple calls while meeting performance benchmarks.
- Communication Excellence: Clear, concise, and compassionate interaction with diverse callers.
- Technical Agility: Quick adoption of new software tools and updates.
- Resilience: Ability to stay focused and positive during high‑stress periods.
Work Schedule & Environment
This is a part‑time, remote position offering a predictable schedule that respects work‑life balance. The shift pattern is:
- Monday‑Tuesday: 7:30 am – 4:00 pm
- Wednesday‑Friday: 9:00 am – 1:00 pm
No weekend or holiday work is required. You will be provided with a secure home‑office setup, including a headset, computer, and access to careerzynith’s VPN and EHR platforms. Regular virtual team meetings and ongoing training ensure you stay connected to the broader careerzynith community.
Compensation, Benefits & Perks
careerzynith offers a competitive hourly wage commensurate with experience, along with a comprehensive benefits package for part‑time employees, including:
- Medical, dental, and vision coverage – eligible from the first day of the month after hire.
- Life insurance and disability coverage (employer‑paid).
- Retirement options: 403(b) and 401(k) plans with careerzynith matching contributions.
- Flexible Spending Accounts for health care and dependent care.
- Paid Time Off that combines vacation, sick days, personal time, and holidays.
- Adoption assistance and tuition reimbursement programs.
- Access to the careerzynith Institute for Learning and Development – a suite of online courses, webinars, and certifications.
- Employee assistance programs that support mental, emotional, and financial well‑being.
While specific benefits may vary by role, careerzynith strives to provide a holistic rewards experience that supports you and your family.
Career Growth & Development
careerzynith invests heavily in employee development. As a Remote Customer Service Specialist, you will have opportunities to:
- Participate in cross‑training programs that expose you to clinical operations, billing, and health‑information management.
- Earn certifications in medical terminology, health‑care compliance, and customer‑service excellence.
- Explore advancement pathways into supervisory, quality‑assurance, or health‑information specialist roles.
- Network with a nationwide community of clinicians, administrators, and support staff through virtual forums and mentorship initiatives.
Culture & Values at careerzynith
At careerzynith, the culture is built on compassion, integrity, and continuous improvement. Employees are encouraged to bring their authentic selves to work, share ideas, and collaborate across disciplines. The organization celebrates diversity, promotes inclusion, and recognizes the contributions of every team member. Whether you are on the front lines of patient interaction or supporting behind the scenes, your work directly influences the health outcomes of thousands of individuals across the Midwest.
Application Process
If you are a motivated, detail‑oriented professional with a passion for helping patients and a knack for navigating fast‑paced call environments, we want to hear from you. To apply, click the link below, submit your resume, and complete the brief typing assessment. Successful candidates will be invited to a virtual interview where you can learn more about careerzynith’s mission, team, and the impact you can make.
Join careerzynith and Make a Difference
Every call you answer, every appointment you schedule, and every piece of information you verify contributes to a smoother, healthier experience for patients and providers alike. By joining careerzynith, you become part of a legacy of excellence that has transformed health care delivery for more than three decades. Take the next step in your career—apply today and help us continue to set the standard for patient‑centered care.
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