Join Wayfair's Dynamic IT Team as an IT Service Engineer
Wayfair is a pioneer in the online home goods industry, revolutionizing the way people shop for and furnish their homes. With a strong commitment to innovation and customer satisfaction, we're seeking a talented IT Service Engineer to join our Warehouse IT team. As an IT Service Engineer, you'll play a critical role in providing technical support and services to our global team, ensuring seamless operations and exceptional customer experiences.
About Wayfair
Wayfair is an e-commerce leader in the home goods industry, offering an vast selection of products to millions of customers worldwide. Our platform provides a unique shopping and delivery experience, making it easy for people to find and purchase the perfect items for their homes. With a strong focus on innovation, we're constantly looking for talented professionals to join our team and help drive our mission forward.
Job Summary
We're seeking an experienced IT Service Engineer to join our Warehouse IT team. As an IT Service Engineer, you'll be responsible for providing technical support and services to our global team, including troubleshooting, maintenance, and improvement of our technical systems. You'll work closely with our Warehouse Operations team to understand their workflows and provide technical solutions to optimize their productivity. This is a full-time remote opportunity, offering a competitive salary and benefits package.
Key Responsibilities
- Build relationships with our Warehouse Operations team by spending time on the warehouse floor to understand their workflows and provide technical support.
- Investigate and resolve a wide range of technical issues, including Windows server, network connectivity, and warehouse equipment issues.
- Prioritize and manage tickets on ServiceNow to ensure timely updates and resolutions for our local and remote end clients.
- Collaborate with cross-functional engineering and business teams to resolve high-impact incidents and provide quality and accurate data.
- Participate in continuous improvement efforts to identify and resolve technical issues, and implement best practices.
- Develop and maintain technical documentation, and provide detailed analysis and recommendations to stakeholders.
- Demonstrate accountability and ownership by utilizing a strong work ethic to resolve complex issues from start to finish.
- Lead and manage technical projects that impact the local site, and provide guidance to junior team members.
- Be a team player and contribute to overall team goals, with flexibility to offer support to day-to-day satisfaction centers and participate on a rotational or on-standby shift, if necessary.
Requirements
To be successful in this role, you'll need:
- Bachelor's degree in a related field (Computer Science, IT, or equivalent).
- 2+ years of IT support experience, preferably in a warehouse environment.
- 2+ years of experience troubleshooting Windows Server and Active Directory issues (Group Policy and Client profiles).
- 2+ years of experience troubleshooting DNS, DHCP, VoIP, VPN, and Cisco/Aruba networking device issues.
- 2+ years of experience deploying software imaging using SCCM.
- Experience troubleshooting warehouse device hardware, such as RF barcode scanners, label printers, desktops/PCs, and other peripherals/devices.
- Experience with technical documentation and presenting detailed analysis to management.
- Strong customer support and organizational skills, with attention to detail.
- Proven ability to handle multiple tasks simultaneously and prioritize accordingly.
- Excellent communication, interpersonal, and team-building skills.
- A strong work ethic and desire to be a lifelong learner.
Preferred Qualifications
The following qualifications are preferred:
- A+, Network+, or other IT industry standard certifications.
- Scripting experience, specifically with Powershell, VBScript, or PHP.
- Experience with email, FTP, and HTTP troubleshooting.
What We Offer
At Wayfair, we offer a dynamic and supportive work environment, with opportunities for growth and development. As an IT Service Engineer, you'll have access to:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and tools.
Our Culture
At Wayfair, we're committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive. We value:
- Diversity and inclusion.
- Collaboration and teamwork.
- Innovation and creativity.
- Customer satisfaction.
- Employee growth and development.
How to Apply
If you're a motivated and talented IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.
We're committed to providing equal opportunities to all individuals, including those with disabilities. As part of this commitment, we'll make reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
Don't miss this opportunity to join Wayfair's innovative technology team and take your career to the next level. Apply now and become a part of our dynamic team!
Apply Now