Introduction to blithequark and the Industry
blithequark is a leading organization in the entertainment and leisure industry, renowned for its commitment to excellence and innovation. As part of the Consumer Insight, Measurement & Analytics (CIMA) team, you will be contributing to the success of blithequark's Parks, Experiences, and Products division. The Digital and Travel Operations Analytics (DTOA) crew, where you will be working, focuses on leveraging best practices in analytics to capture data, analyze, and optimize digital and contact center channels to drive Guest satisfaction and business outcomes.
Job Overview
In this exciting role as a Performance Analyst, you will provide measurement and analytical support for Contact Centers and pre-arrival blithequark Commerce. Your responsibilities will include forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as providing analytical support to local operations and partners across the division. This includes development, management, measurement, and analytics. To excel in this position, you should be a self-starter, infinitely curious, detail-oriented, passionate about data storytelling, able to handle ambiguity, and meet strict timelines.
Key Responsibilities
- Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
- Build presentations and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and continuously optimize reports and documents used to support multiple applications
- Execute programs critical to the business operation accurately and under strict timelines
Measurement and Analytics
- Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
- Monitor data quality and document accuracy; improve if necessary
- Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
- Apply innovative analytic techniques to test hypotheses and extract actionable insights
- Stay up-to-date with current data science technology trends and share knowledge and best practices with team members
Essential Qualifications
To be considered for this role, you should have:
- Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
- Familiarity with forecasting, including traditional statistical techniques and/or machine learning or deep learning techniques
- Proactive interest to understand the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Preferred Qualifications
Nice-to-haves include:
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new applications and skills
- Ability to maintain and develop relationships with partners/clients/team
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Performance Analyst, you will have the opportunity to work with a talented team of professionals, develop your skills in data analysis and visualization, and contribute to the success of our organization. You will also have access to training and development programs, mentorship, and opportunities for advancement within the company.
Work Environment and Company Culture
blithequark is a dynamic and innovative organization that values creativity, diversity, and inclusion. Our company culture is built on a foundation of respect, integrity, and excellence. We believe in fostering a positive and supportive work environment that encourages collaboration, open communication, and employee engagement. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.
Compensation, Perks, and Benefits
blithequark offers a competitive salary range of $25-40 per hour, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Other perks include access to exclusive employee discounts, professional development opportunities, and recognition programs.
Conclusion
If you are a motivated and analytical professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Performance Analyst, you will have the chance to make a meaningful contribution to our organization, develop your skills and expertise, and grow your career in a dynamic and innovative industry. Don't miss out on this opportunity to join our team and be part of the blithequark family. Apply now and take the first step towards an exciting and fulfilling career!
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