Introduction to arenaflex
At arenaflex, we believe that the work you do makes a difference. As a leader in our industry, we are committed to providing exceptional service and support to our customers. Our team is passionate about delivering high-quality products and solutions that meet the unique needs of our clients. We are now seeking an experienced Customer Outreach Specialist to join our team and play a key role in driving customer success and growth.
Job Overview
As a Customer Outreach Specialist at arenaflex, you will specialize in outbound calling within an assigned territory, connecting with both existing and potential customers to effectively convey the compelling arenaflex story. You will share product information, updates, new offerings, and marketing programs to elevate customer success and drive business growth. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' businesses.
Key Responsibilities
- Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory, fostering meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, and offer practical and imaginative solutions to meet their needs.
- Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers' spend.
- Proactively educate customers on the advantages of choosing arenaflex as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction.
- Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before, assess and qualify customers for Account Executive assignment as necessary.
- Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
- Serve as a product and industry expert, demonstrating profound understanding of arenaflex's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers, staying abreast of industry trends and competitors to provide informed advice and service to customers.
- Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
- Complete and meet deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts.
- Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement.
- Perform other duties as assigned and comply with all policies and standards.
Requirements and Qualifications
To be successful in this role, you will need to have an Associate's Degree in business, sales, or a related field, or equivalent experience. We prefer candidates with 4-6 years of experience in outbound calling or inside sales, preferably within the B2B sector. You should have excellent communication and interpersonal skills, with the ability to quickly learn and articulate product features and benefits.
Essential Skills and Competencies
- Self-motivated and able to work independently, with strong organizational and time management skills.
- Able to manage multiple assignments and systems simultaneously, with technical proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and strong typing and accuracy skills.
- 1-3 years of experience using Salesforce, ODY, or similar CRM systems.
- Problem-solving skills, with the ability to creatively resolve difficult or emotionally charged customer situations.
- Team player, with the ability to thrive in a team-oriented environment and contribute to a positive team dynamic.
- Ability to travel 1-5 times per year, as required.
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. As a Customer Outreach Specialist, you will have access to training and development programs, as well as opportunities for career advancement and professional growth. You will be part of a dynamic team that values innovation, creativity, and collaboration.
Work Environment and Company Culture
Our people are at the heart of everything we do at arenaflex. We believe in investing in our employees and providing a comprehensive benefits package that supports their health and well-being, life balance, career growth, and retirement. We work with brands you already know and love, and our people come to work excited to do their part in providing clothing that helps people feel like they're part of something special.
Compensation and Benefits
We offer a competitive salary range, depending on experience, as well as an annual discretionary bonus up to 5% of base salary. You will also be eligible for comprehensive medical, dental, and vision benefits, a 401k plan with matching contributions, life insurance, short/long-term disability coverage, paid maternity/paternity leave, and pet insurance. Additionally, you will accrue paid time off on a weekly basis, based on hours worked, and receive 8 paid holidays and 1 paid family day off.
Conclusion
If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Outreach Specialist, you will play a key role in driving customer success and growth, and you will be part of a dynamic team that values innovation, creativity, and collaboration. Don't miss out on this chance to be part of our story and apply today!
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