This a Full Remote job, the offer is available from: United States, Philippines
Overseas Online Gaming Company is Hiring!
Work From Home | Full-Time | Competitive Salary + Allowances
We are an overseas company looking for
• Customer Service Representatives - Salary Range: 22,000 40,000 PHP
• Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.
Positions Available
1. Game Customer Service Representative
Responsibilities:
• Respond promptly to player inquiries and provide accurate information.
• Assist with gameplay, account, and payment issues.
• Provide guidance on game rules, strategies, and promotions.
• Track and document player issues using support tools.
• Escalate complex cases to relevant teams.
• Monitor player feedback to improve products.
• Stay up to date with game updates and promotions.
• Contribute to improving support processes.
Requirements:
• Previous customer service experience (gaming industry preferred).
• Excellent English (spoken & written).
• Strong problem-solving and critical thinking skills.
• Empathy and patience in dealing with players.
• Familiar with support tools/software.
• Able to work shifts (24/7 support, including nights, weekends, holidays).
• Passion for gaming and knowledge of online gaming trends.
Salary Range: 22,000 40,000 PHP
2. Customer Service Team Lead
Responsibilities:
• Act as top-tier support and escalation point for your team.
• Mentor, coach, and develop team members.
• Ensure high-quality, efficient customer service operations.
• Handle escalations, manage reports, and monitor productivity.
• Collaborate across teams to improve performance.
• Conduct huddles, meetings, and reporting.
Requirements:
• 2-3 years experience managing a team.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM systems and remote team management.
• Ability to multitask and work under pressure.
• Coaching and performance development skills.
Salary Range: 45,000- 60,000 PHP
Additional Compensation & Benefits
• Ticket incentive
• Night shift allowance
• WFH mode (Work From Home)
• Independent Consultant Agreement
Apply Now or send your resume to
Email : [email protected]
WhatsApp / Telegram : +6018-9184054
This offer from "J-Recruit Recruitment Agency" has been enriched by Jobgether.com and got a 78% flex score.