Web Experience Manager

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire peoplewho want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

As our Web Experience Manager, you'll manage ScalePad's most important digital experience, our website.

More than a marketing channel, our website is where prospects form first impressions, partners discover our solutions, customers deepen their engagement, and future Rocketeers decide whether they want to join our team. You'll be responsible for ensuring every interaction reflects the quality, trust, and innovation behind the ScalePad brand.

You'll manage the website end-to-end, leading its strategy, user experience, designs, and ongoing optimization. You'll help shape how ScalePad is discovered across traditional search engines and emerging AI-powered experiences, while continuously improving performance through data, experimentation, and thoughtful design.

Success in this role requires someone who is equally strategic and hands-on. You're passionate about creating exceptional digital experiences, have a strong eye for design, understand modern web technologies, and love using data to make experiences better. You're just as comfortable discussing information architecture and user journeys as you are partnering with marketers to optimize conversions. You actively seek opportunities to use AI to work smarter—leveraging tools like Codex, Claude Code, and emerging AI technologies to build pages faster, streamline development workflows, automate repetitive tasks, and continuously improve the speed and quality of web delivery.

You'll work closely with Brand, Demand Generation, Product Marketing, Product, and Executives to ensure our website remains a world-class experience that drives measurable business impact.

If that sounds like your kind of challenge, we'd love to hear from you.

What You’ll Own

Get ready to go beyond order-taking. Your strategic responsibilities include:

• Manage ScalePad's Website End-to-End-Take ownership of ScalePad's website, ensuring every page delivers an intuitive, engaging, and high-performing experience. Maintain and continuously improve existing pages, proactively resolving issues and ensuring every feature, form, and experience functions exactly as intended.
• Lead Web Projects from Concept to Launch-Own web projects from intake to launch. Partner with Campaign Managers, Product Marketing, and Brand to transform content into exceptional digital experiences by creating wireframes and designs in Figma, gathering stakeholder feedback, building pages, managing approvals, publishing content, and monitoring post-launch performance.
• Build Exceptional Digital Experiences-Design and develop campaign landing pages, product launch pages, feature announcement pages, customer stories, partner pages, webinar experiences, resource hubs, and flagship initiatives such as Ignition and the annual Trends Report. Continuously explore new interactive experiences—including calculators, assessments, and other engaging tools—that elevate the ScalePad brand.
• Build a Marketing Platform, Not Just a Website-Own and evolve our Sanity CMS by creating scalable content models, reusable components, publishing workflows, and governance that empower Marketing teams to independently build and update pages while maintaining consistency, quality, and brand standards. Partner closely with Marketing Operations to ensure the website remains a fully integrated part of ScalePad's marketing technology ecosystem, supporting accurate tracking, attribution, automation, and seamless visitor experiences.
• Build and Maintain Our Web Design System-Develop and evolve a modular web design system and reusable component library that enables faster page creation, consistent user experiences, and scalable design across the website.
• Champion Technical Excellence-Manage the health and reliability of ScalePad's website by proactively monitoring site functionality, page performance, accessibility (WCAG), Core Web Vitals, SEO & AEO health, browser compatibility, and overall user experience. Partner with Marketing Operations to ensure forms, analytics, GTM tags, and conversion tracking are implemented and functioning correctly.
• Build Faster with AI-Leverage AI-powered development tools such as Claude Code, Codex, and other emerging technologies to accelerate page development, automate repetitive workflows, prototype new components, and continuously improve the speed and quality of web delivery.
• Drive Website Growth, Discoverability, and Optimization-Partner closely with Demand Generation and Marketing Operations to deliver high-performing campaign experiences and continuously improve ScalePad's website as a growth engine. Implement and maintain technical best practices across SEO, Generative Engine Optimization (GEO), Answer Engine Optimization (AEO), structured data, semantic markup, website architecture, analytics, and conversion tracking to improve discoverability across traditional search engines and AI-powered discovery platforms. Use analytics, heatmaps, A/B testing, and user behaviour insights to continuously optimize engagement, conversion, and website performance while prioritizing enhancements that balance user needs, business objectives, and emerging web trends.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• 5+ years of experience managing websites or digital experiences in a B2B SaaS environment.
• Experience with Sanity CMS is a plus, including building content models, reusable components, publishing workflows, governance, and scalable authoring experiences that empower non-technical marketing teams.
• Strong understanding of modern web design principles, UX, accessibility (WCAG), responsive design, information architecture, and conversion-focused user experiences.
• Strong visual design skills with an exceptional eye for layout, typography, hierarchy, and interaction design. Comfortable creating web mockups and prototypes in Figma and collaborating with Creative to deliver polished digital experiences.
• Experience building responsive websites using modern front-end technologies (HTML, CSS, JavaScript, React/Next.js or similar frameworks) and understanding modern CMS architecture.
• Experience using AI-assisted development tools such as Claude Code, Codex, Cursor, or similar to accelerate web development, automate workflows, and improve productivity.
• Working knowledge of SEO, Answer Engine Optimization (AEO), website architecture, and technical best practices, with experience partnering with Demand Generation and Marketing Operations to improve discoverability, engagement, and conversion.
• Proven experience using analytics, experimentation, heatmaps, and user behaviour insights to continuously improve website performance.
• Excellent project management and stakeholder management skills, with the ability to lead web projects from concept through launch while balancing design, development, and business objectives.
• A builder's mindset with strong ownership—you thrive on taking projects from idea to execution and continuously improving the experience after launch.
• Curious about emerging AI technologies and passionate about applying them to digital experiences, workflow automation, and modern web development.
• Comfortable working in a fast-paced, remote-first environment.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.

Salary: $85,000-$100,000

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