We're seeking a highly skilled and motivated Virtual Customer Service Assistant to join our team at Snap Fitness, a world-wide provider of compact, state-of-the-art 24/7 fitness centers. As a Virtual Customer Service Assistant, you will play a vital role in delivering exceptional customer service and support to our clients, while working remotely in a fast-paced and dynamic environment.
Job Summary:
We are looking for a part-time, flexible, and 100% remote Virtual Customer Service Assistant to provide top-notch customer service and support to our clients. The ideal candidate will have excellent communication skills, a professional and friendly demeanor, and the ability to work independently in a virtual environment. If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply.
Key Responsibilities:
- Provide regular client interfacing via phone, email, and other communication channels
- Manage email communications, calendars, and tasks to ensure seamless customer support
- Develop, execute, and maintain standard operating procedures, workflows, and processes to drive efficiency and excellence
- Perform administrative tasks associated with CRM software and other tools
Requirements:
- Bachelor's degree preferred
- Experience working remotely preferred
- Available to work during business hours (Monday - Friday) with a minimum of 10 hours/week availability
- Previous experience managing multiple clients, accounts, and projects preferred
- Proficient in MS Office (including PowerPoint, Word, Excel, and Outlook) and common online programs/software used by small business owners
- Mac (preferred) or PC Computer with webcam, fast and reliable internet connection, and smartphone with email capabilities
What We Offer:
- Competitive hourly rate ($12.00 - $15.00 per hour)
- Opportunity to work with a fast-growing, world-wide provider of fitness centers
- Remote work arrangement with flexible scheduling
- Collaborative and supportive team environment
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application to join our team. We can't wait to hear from you!
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