Temporary Customer Service Representative for Utility Billing and Sales Tax Support at arenaflex

Introduction to arenaflex

arenaflex is a dynamic and innovative organization dedicated to providing exceptional service to its customers. As a leader in its industry, arenaflex is committed to fostering a culture of excellence, integrity, and customer satisfaction. With a strong focus on community engagement and development, arenaflex offers a unique and rewarding work environment that encourages growth, learning, and collaboration. If you are a motivated and customer-focused individual looking for a challenging and fulfilling role, we invite you to join our team as a Temporary Customer Service Representative for Utility Billing and Sales Tax Support.

Job Overview

In this critical role, you will provide exceptional customer service assistance to all utility billing and sales tax customers in a high-volume phone and walk-in environment. Your primary responsibilities will include responding to customer inquiries, resolving complex issues, and ensuring businesses are in compliance with business license and sales tax requirements. As a key member of our customer service team, you will be expected to analyze customer account information, educate customers on sales tax, water consumption, and sewer calculations, and troubleshoot high usage complaints.

Key Responsibilities:

• Provide customer information, respond to, and resolve difficult and sensitive inquiries and concerns from citizens and other agencies regarding charges, delinquencies, refunds, and services for water, sewer, and sanitation services.
• Handle new customer accounts by accepting applications for utility services and sales tax and/or business licenses, reviewing applications for accuracy and completeness, and processing new accounts and updating the system.
• Analyze and educate customers in the areas of sales tax, water consumption, sewer calculations, and troubleshoot high usage complaints.
• Analyze customer account information for payment options and payment arrangements on delinquent utility accounts.
• Accept and process utility payments over the phone and utility, sales tax, and miscellaneous receipts in person.
• Open and close utility accounts and prepare appropriate work orders for the Field Customer Service department.
• Research municipal billing or sales tax databases to obtain account information for billing discrepancies, proper payment posting, or determining action to be taken on delinquent accounts and submit required miscellaneous financial adjustments.
• Advise license applicants and tax code violators of ordinance regulations and license requirements and disburse appropriate license applications.
• Review and input sales tax returns, applications, and statements of accounts, which include a high volume of data entry.
• Provide taxpayer information to audit staff for possible audit leads.
• Review laws, ordinances, code, and policies to verify taxability, classify license types, and authorize deduction allowances, educate businesses about licensing requirements and sales tax responsibility, and assist customers in completion of forms and reconciliation.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, training, and experience that provides the required knowledge, skills, and abilities. The minimum qualifications for this position include:

Essential Qualifications:

• Two years of customer service experience involving financial transactions, including face-to-face customer contact and working in a high-volume call center.
• Knowledge of city licensing ordinances, city and state tax codes, general business operations, accounting, and municipal billing systems.
• Ability to interpret and apply codes, statutes, and policies and procedures, effectively communicate verbally and in writing, influence, negotiate, and defuse difficult situations, and use tact and discretion when dealing with the public.

Preferred Qualifications:

• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities is qualifying.
• One year of relevant experience may be substituted for each year of required education.
• Knowledge of relational database systems, use of personal computers, and various software applications, as well as modern office practices, procedures, and equipment.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

Technical Skills:

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with customer relationship management (CRM) software and other customer service tools.
• Ability to learn and adapt to new software applications and systems.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and other stakeholders.
• Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop creative solutions.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for growth, learning, and development. As a Temporary Customer Service Representative, you will have access to a range of training and development programs, including:

Training and Development Programs:

• Comprehensive customer service training program, including training on city licensing ordinances, city and state tax codes, and municipal billing systems.
• Ongoing coaching and feedback to help you develop your skills and achieve your goals.
• Opportunities for cross-training and professional development, including training on new software applications and systems.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace that is inclusive, diverse, and engaging. As a Temporary Customer Service Representative, you will be part of a dynamic and collaborative team that is dedicated to providing exceptional service to our customers.

Work Environment:

• Office setting with opportunities for growth and development.
• Collaborative and supportive team environment.
• Opportunities for professional development and advancement.

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including:

Compensation:

• Competitive hourly rate.
• Overtime opportunities available.

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Generous leave accruals, including vacation, sick leave, and holidays.
• Opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and fulfilling role, we invite you to apply for the Temporary Customer Service Representative position at arenaflex. With its competitive compensation and benefits package, opportunities for growth and development, and positive and supportive work environment, this role is an excellent opportunity for anyone looking to take their career to the next level. Apply today and join our team of dedicated professionals who are committed to providing exceptional service to our customers.

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