Hawk Ridge Systems is a leading 3D Design Software & 3D Printing Reseller seeking a Technical Support Engineer. The role involves providing technical support for CAD applications, developing expertise in SOLIDWORKS, and maintaining communication with customers to resolve technical issues.
Responsibilities
- Provide CAD (not IT) technical support to external customers in a post-sales capacity
- Develop and maintain technical expertise in SOLIDWORKS applications
- Learn new skills and applications as new products are launched
- Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases
Skills
- Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required
- Strong proficiency in SOLIDWORKS
- Must have experience working in parts, assemblies, and drawings in a CAD environment and be able to model/create a 3D part in CAD
- Real-world insight & knowledge of the role of 3D CAD applications in industry
- Strong verbal and written technical communication skills (English) as well as excellent customer relations skills
- Strong familiarity with Microsoft Operating Systems & MS Office products
- Self-starter with the ability to take initiative and accomplish tasks
- Possess excellent problem definition and problem-solving skills
- Must be able to work 7am - 4pm Pacific Time (including a scheduled lunch hour)
- Experience with TCP/IP troubleshooting
- Experience with Inventor or Creo
Benefits
- Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
- 401(k) plan with Company Match
- Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!
- Paid Parental Leave
- Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers
- Amazing Growth Opportunities provide unlimited opportunities for Career Development
- Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices
Company Overview
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