Team Member, Closing Agent Vendor Management

Overview: Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… • Recruit new qualified vendors to be added into the database • Maintain professional relationships with vendors • Update county coverage area, products and fees • Review performance and quality of vendors • Communicate with vendors regarding performance and quality • Work with vendors to ensure adherence to ServiceLink processes and expectations WHO YOU ARE You possess … • Basic Excel knowledge • Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements • Excellent customer service and communication skills • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards • The ability to work independently and as a part of a team Responsibilities: • Proficiency using ServiceLink operating systems and internal search engines • Adhere to company policies and procedures • Maintain professional relationships with vendors • Make necessary updates to vendor profiles, as needed • Update county coverage area, fees, products and base schedule information for vendors, as needed • Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps • Monitor vendors for overall performance and counsel, as necessary • Recruit new qualified vendors to be added into the database • Help seek resolution to any billing/payment inquiry • Maintain team folders • Ability to assist vendors with all aspects of their daily work, as needed • Meet production goals and accuracy requirements • Follow up for appointment updates and other vendor-related task, as needed • Answer incoming phone calls • Work directly with other internal departments, as needed • Perform all other duties as assigned Qualifications: • High School diploma or equivalent required • Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required) • Detail oriented, efficient and organized • Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements • Must be able to work overtime if needed • Must be able to multi-task • Knowledge of basic functions of a smartphone