Job Description:
• Define and evolve Dropbox’s company-wide technical reliability strategy to support the changing engineering environment created by AI-assisted and agentic software development.
• Set multi-year reliability goals, standards, and roadmaps across observability, debugging, incident management, service health, and operational readiness.
• Lead cross-team initiatives that reduce reliability risk as software delivery velocity, pull request volume, service complexity, and incident volume increase.
• Partner with engineering leaders and platform teams to improve monitoring, alerting, debugging, SLOs, SLAs, and incident response systems at company scale.
• Identify emerging reliability risks introduced by AI-enabled development workflows and design scalable systems, processes, and guardrails to mitigate them.
• Provide technical leadership and mentorship to engineers across teams, raising engineering quality, reliability judgment, and operational excellence.
• Drive clear communication and alignment with senior stakeholders on reliability priorities, tradeoffs, risks, and execution progress.
Requirements:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.
• 12+ years of experience in software engineering, site reliability engineering, infrastructure engineering, or related technical roles.
• Proven ability to define and deliver multi-year, multi-team reliability, infrastructure, or platform strategies with measurable business and customer impact.
• Deep experience with distributed systems, production operations, observability, incident response, SLOs/SLAs, debugging, and reliability risk management.
• Demonstrated ability to diagnose complex technical problems, debug production systems, automate operational workflows, and design resilient software components.
• Experience influencing engineering roadmaps across multiple teams and making technical decisions that optimize for the broader engineering organization.
• Strong communication and collaboration skills, with the ability to align cross-functional stakeholders through ambiguity and drive execution across teams.
Benefits: