Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
Requirements
- 8+ years of experience in AI/ML engineering or research.
- Prior experience post-training and deploying LLMs in production environments.
- Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
- Track record of taking research ideas from prototype → reliable, measurable production impact
- Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
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