Join the Aspire Team: Where Customer Experience Meets Innovation
Are you passionate about delivering exceptional customer experiences and building vibrant online communities? Do you thrive in fast-paced environments where no two days are the same? Look no further! We're Aspire, a ServiceTitan company, and we're on the hunt for a talented Social Media Moderation Specialist to join our dynamic team. As a key player in our Social Media team, you'll be responsible for monitoring and moderating our customer Facebook group, collaborating with stakeholders to resolve issues, and supporting a comprehensive customer experience.
About Aspire
We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. With an award-winning culture celebrated by the St. Louis Business Journal and Inc. Magazine, we're committed to fostering a collaborative, tight-knit environment where our team members can thrive.
The Role: Social Media Moderation Specialist
As a Social Media Moderation Specialist, you'll be the face of Aspire in our customer Facebook group, working closely with our stakeholders and teams to deliver exceptional customer experiences. Your mission will be to:
- Monitor and moderate the Facebook group, ensuring a positive and safe environment for our customers
- Respond to customers with a wide variety of product and service needs, providing timely and effective solutions
- Collaborate with key stakeholders across the organization to action customer issues and escalate as needed
- Capture and analyze insights, and share learnings with internal stakeholders to drive awareness and action
- Continuously improve internal processes by identifying opportunities for improvement that contribute to a first-class customer experience
- Leverage monitoring tools for insights and alignment with company goals
- Retain a high level of knowledge and familiarity with Aspire's products, services, and the field services industries
What You'll Bring
To succeed in this role, you'll need:
- Ideally, 4+ years of experience in social media, customer service, support, or marketing
- A hyper-focused approach to serving customers first
- Familiarity with the Facebook platform, Facebook page and group management
- Familiarity with Salesforce, Gainsight, and Tableau
- The ability to build networks and develop genuine relationships and partnerships
- Exceptional listening skills and empathy
- Strong communication skills, with the ability to stir up great conversations and foster engagement
- Flexibility to wear multiple hats and adapt to changing priorities
- A passion for working in an entrepreneurial and fast-paced environment
- An analytical mindset, able to collect, synthesize, and use social data to affect change
Be Human With Us
At Aspire, we believe that being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. We need amazing people like you to help us challenge the conventional and think differently about the problems we're solving. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We're in this together.
What We Offer
When you join our team, you're not just accepting a job – you're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Flextime, Recognition, and Support for Autonomous Work
- Flexible time off with ample learning and development opportunities to continue growing your career
- A comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
- Great work is rewarded through Bonusly, peer-nominated awards, and more
Holistic Health and Wellness Benefits
- Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents)
- FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger, and more
Support for Titans at All Stages of Life
- Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more
Diversity, Equity, and Inclusion
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Compensation
ServiceTitan is committed to fair and equitable compensation for all of our employees. The expected salary range for this role for candidates residing in the United States is between $64,000 USD - $92,000 USD. Compensation for candidates residing outside the United States will vary by location, and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity, and a holistic suite of benefits.
Ready to Join the Aspire Team?
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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