The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment. They are seeking a Service Team Generalist to assist students, faculty, and staff with registration tasks, provide customer service, and manage various administrative responsibilities within the Registrar’s Office.
Responsibilities
- Process records and registration tasks
- Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person
- Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone
- Process enrollment verifications and transcript requests
- Provide clerical support services to Student Veteran Services, Residency, and other areas of the Registrar’s Office
- Perform high-level maintenance and updating of comprehensive student/course/registration/ records
- Answer the main University phone line as needed
- Provide training and basic support for online course evaluations
- Annually update transfer pathway curriculum outlines for incoming undergraduate students and for UVM undergraduate students seeking program-specific graduate school opportunities
- Assist with seasonal tasks related to orientation, commencement, and schedule of courses
- Serve as a back-up to the team member that supervises student workers and assist the team that oversees administrative responsibilities for the University’s student success tool
- Serve as back-up for ordering office supplies as well as a Registrar’s Office Notary Public
Skills
- Associate's degree and one to three years of related experience required
- Demonstrated ability and commitment to providing responsive, empathetic customer service in a fast-paced and student-centered environment
- Proven ability to manage multiple tasks and meet deadlines while maintaining attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and comfort learning new systems and technology tools
- Must be able to obtain a Vermont Notary Public license within 3 months of hire date
- Familiarity with BANNER student information system and experience in higher education is highly desired
Benefits
- This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy
Company Overview
Company H1B Sponsorship
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