Service Designer - Remote (Greater St. Louis area)
• U.S. Citizens or Green Card Holders only*
We are seeking an experienced Service Designer to help create innovative, user-centered experiences through research, service blueprinting, and strategic design thinking. This role will collaborate with cross-functional teams to identify opportunities, improve processes, and design impactful service solutions.
Key Responsibilities:
• Lead research and analyze insights to identify service improvement opportunities.
• Facilitate workshops and collaborate with stakeholders to define solutions.
• Create service blueprints, journey maps, ecosystem maps, and prototypes.
• Apply human-centered design principles to solve complex business challenges.
• Present recommendations and strategic roadmaps to leadership teams.
Qualifications:
• 6+ years of progressive design experience.
• Experience with service design, systems thinking, and process design.
• Strong visual storytelling and workshop facilitation skills.
• Ability to translate complex challenges into actionable solutions.
• Excellent communication and stakeholder management skills.
Education:
• Bachelor's degree in Design, HCI, Engineering, or a related field.
Portfolio required for consideration.