Job Description:
• Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria.
• Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans.
• Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes.
• Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction.
• Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions.
• Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites.
Requirements:
• 5+ years of applied user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization)
• Bachelor’s degree in Psychology, Cognitive Science, HCI, Human Factors, Anthropology, Design, or a related field; or 4 additional years of directly related research experience in lieu of a degree.
• Proficiency with qualitative and quantitative methods, including contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation.
• Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product strategy with cross-functional partners (Product, Design, Engineering, Data Science).
• Ability to analyze product usage data and integrate findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful projects.
Benefits:
• Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
• This role is eligible for a new hire equity grant as well as annual refresh grants.
• Review of Flex First remote work policy available.
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