Join the Future of E-commerce: Senior Manager, UX Writing at Wayfair
Are you a seasoned UX writing leader looking for a new challenge? Do you want to be part of a dynamic team that's revolutionizing the e-commerce industry? Look no further than Wayfair, a leading online retailer that's committed to providing an exceptional shopping experience for its customers. We're seeking a talented Senior Manager, UX Writing to join our Global Experience Design (GXD) team, responsible for crafting compelling content that resonates with our users.
About Wayfair and Our Culture
Wayfair is a privately-held company that's passionate about making home shopping easy and enjoyable for everyone. Our GXD team, led by Simone Orlowski and Betsy Dull, is at the forefront of this mission, driving innovation and excellence in product design, user research, and UX writing. We're a diverse and inclusive team that values knowledge sharing, collaboration, and creativity. By joining us, you'll become part of a community that celebrates growth, learning, and fun.
At Wayfair, we're committed to fostering a culture of inclusivity, respect, and empathy. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that's engaging, challenging, and rewarding. Our company values are centered around:
- Customer Obsession: We're passionate about delivering exceptional experiences for our customers.
- Innovation: We encourage creativity, experimentation, and learning.
- Collaboration: We believe in the power of teamwork and cross-functional partnerships.
- Inclusivity: We strive to create a diverse and inclusive environment that values different perspectives.
Job Summary
As Senior Manager, UX Writing, you'll play a critical role in shaping the content strategy for Wayfair's retail platforms. You'll lead a team of UX writers, ensuring that our content is clear, concise, and compelling. You'll work closely with cross-functional teams, including UX Research, Engineering, and Product Design, to create seamless digital experiences that delight our customers.
Key Responsibilities:
- Develop a content strategy that aligns with Wayfair's business goals and customer needs.
- Lead a team of UX writers, providing guidance, mentorship, and feedback to ensure high-quality content.
- Collaborate with cross-functional teams to integrate content into product development, ensuring a cohesive user experience.
- Create content models and establish a content grid to ensure consistency across all platforms.
- Participate in design and product development discussions, providing input on content and user experience.
- Travel occasionally (less than 10%) for meetings and events to connect with the broader team and stakeholders.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree in English, Communications, Journalism, or a related field.
- 5+ years of experience in UX writing, content strategy, or a related field.
- Portfolio of work that showcases your UX writing skills and experience.
- Excellent writing and communication skills, with the ability to craft compelling content for various audiences.
- Experience with content management systems and organizational tools like JIRA.
- Strong understanding of UX principles, including user research, journey mapping, and content hierarchy.
Preferred Qualifications:
- Master's degree in English, Communications, Journalism, or a related field.
- 7+ years of experience in UX writing, content strategy, or a related field.
- Experience leading a team of UX writers or content strategists.
- Familiarity with design systems and content standards.
- Experience with Agile development methodologies and collaborative tools like Slack and Asana.
What We Offer
At Wayfair, we're committed to providing an exceptional employee experience that supports your growth, well-being, and success. Here are some of the benefits and perks we offer:
- Competitive salary and benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
- 401(k) matching and retirement savings plan.
- Tuition reimbursement and professional development opportunities.
- Disability insurance and life insurance.
- Fertility support and family-friendly benefits.
- Paid volunteer time and community engagement opportunities.
- On-site fitness classes and wellness programs.
Why You'll Love Working at Wayfair
At Wayfair, we're passionate about creating a workplace that's inclusive, supportive, and fun. Here are just a few reasons why you'll love working with us:
- Collaborative culture that values teamwork and creativity.
- Opportunities for growth and professional development.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and innovative tools.
How to Apply
If you're a motivated and experienced UX writing leader looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume, cover letter, and portfolio, and we'll be in touch soon.
Apply Now