Introduction to blithequark
At blithequark, we pride ourselves on being a leader in our industry, dedicated to providing exceptional customer experiences and innovative solutions. Our commitment to excellence is reflected in our diverse and inclusive culture, where every voice is heard and valued. As a Senior Customer Solutions Representative, you will play a vital role in our Customer Solutions Outbound Mail Handling process, ensuring that our customers receive the highest level of service and support.
Job Overview
This exciting opportunity supports our Customer Solutions Outbound Mail Handling process, where you will be responsible for responding to customer inquiries, sorting and separating documents, and ensuring compliance with federal and state regulations. As a key member of our team, you will work closely with all levels of the organization to achieve mutual client and customer satisfaction, while maintaining high-quality standards.
Key Responsibilities
- Respond to customer inquiries requesting documents that must be sent manually, such as account statements, copies of adverse action letters, media, debt validation letters, and extensions
- Sort and separate documents generated daily, ensuring accuracy and efficiency
- Correlate outgoing cover letters with necessary enclosures in response to customer inquiries, ensuring accuracy of documents sent
- Effectively work with all levels to achieve mutual client and customer satisfaction, while maintaining high-quality standards
- Ensure compliance with blithequark Operating Instructions, federal and state regulations, and client contract agreements
- Monitor and provide feedback on queues to ensure compliance with cycle time requirements
- Responsible for increased efficiency, productivity, and quality, with a focus on effective problem resolution
- Perform other duties and/or special projects as assigned, demonstrating flexibility and adaptability
Qualifications and Requirements
To be successful in this role, you will need:
- Minimum 9 months of Customer Service, Collections, Fraud, or Operations experience responding to customer requests, inquiries, or complaints
- Work experience with computer-based programs such as Excel, Word, and PowerPoint
- Internal Candidates: Minimum of 6 months in current role, with a minimum of 9 months if newly hired, and satisfactory performance
- Internal Candidates: Not be on active formal or final formal corrective action
- Ability to work a schedule of M-F 8:30-5:00 PM, with flexibility to adapt to changing business needs
- Must work in the Cincinnati/West Chester office as an essential employee, with no option for remote work
Desired Characteristics
We are looking for a strong team player with:
- Demonstrated leadership and professionalism skills, commitment, initiative, vision, enthusiasm, and integrity
- Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues
- Ability to perform in a fast-paced environment, adaptable to change, with a focus on achieving results
- Ability to work independently and manage multiple tasks and priorities, with superior problem-solving and decision-making skills
- Operating knowledge of PC, Windows-based environment, with flexibility to learn new systems and technologies
- Demonstrated ability to resolve conflict and work effectively in a team environment
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Solutions Representative, you will have access to training and development opportunities, with a focus on building your skills and knowledge to advance your career. Our comprehensive training programs will help you develop the skills and expertise needed to succeed in this role and beyond.
Work Environment and Company Culture
Our diverse and inclusive culture is built on a foundation of respect, empathy, and understanding. We celebrate the differences in all of us and believe that our individual, unique perspectives are what make blithequark a great place to work. With a strong focus on community and teamwork, you will be part of a collaborative and supportive environment that encourages open communication, creativity, and innovation.
Compensation and Benefits
The hourly rate range for this position is $22.00 - $28.50/hr USD Annual, with eligibility for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Eligibility Requirements
To be eligible for this role, you must:
- Be 18 years or older
- Have a high school diploma or equivalent
- Be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process
- Be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
- Have legal authorization to work in the U.S., with no sponsorship for employment visas
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Senior Customer Solutions Representative at blithequark, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion. Join us and take the first step towards a rewarding and challenging career, where you can make a real difference in the lives of our customers.
Apply now and become part of the blithequark team, where your skills, experience, and voice are valued and respected. We look forward to receiving your application and exploring how you can contribute to our mission of delivering exceptional customer experiences.
Apply Now