Join the HarmonyCares Team as a Scheduling Lead, Medical Group
HarmonyCares is a pioneering healthcare organization dedicated to delivering high-quality, patient-centered care in the comfort of patients' homes. As one of the nation's largest home-based primary care practices, we are revolutionizing the way healthcare is delivered. Our mission is to bring personalized, quality-based healthcare to patients who have difficulty accessing care. We are seeking a highly skilled and experienced Scheduling Lead, Medical Group to join our team and play a pivotal role in optimizing patient access and ensuring a seamless scheduling experience.
About HarmonyCares
HarmonyCares is a family of companies, including HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice. Our shared vision is that every patient deserves access to quality healthcare. We are committed to providing exceptional care and support to our patients, and we believe that our employees are the key to achieving this goal. Our values are centered around the way we care, and we strive to make every interaction count, go the extra mile, and empower and support each other.
Why Join HarmonyCares?
At HarmonyCares, we offer a comprehensive benefits package, including:
- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan with company match
- Tuition, Professional License, and Certification Reimbursement
- Paid Time Off, Holidays, and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years
For more information about our benefits, please visit https://careers.harmonycares.com/benefits.
Responsibilities
As a Scheduling Lead, Medical Group, you will be responsible for:
- Strategic Scheduling: Analyze schedules and collaborate with local market schedulers to develop optimized schedules that maximize resource utilization and meet contact hour goals
- Proactive Census Management: Implement proactive strategies to identify and mitigate potential gaps in patient appointments, ensuring a balanced provider census
- Technology Champion: Partner with local leadership to leverage the full potential of our scheduling system and identify opportunities for automation and improvement
- Patient Advocate: Develop scripting to enable local market schedulers to build rapport with patients and families, effectively communicating services, appointment details, and follow-up instructions
- Communication Hub: Centrally manage clear and timely communication of updates, strategies, and scheduling tools for the local market scheduling teams
- Mentor: Monitor scheduler competencies and partner with local leadership to implement refresher training as needed. Develop and maintain up-to-date operational playbooks and best practices
- Problem-Solver: Proactively identify and resolve scheduling challenges, escalating complex issues to the appropriate matrix partners
Qualifications
Required Knowledge, Skills, and Experience
- Education: 2+ years of college, and/or equivalent experience
- Healthcare Experience: 2 years of healthcare-related experience
- Leadership Experience: Successful track record of managing and maintaining positive relationships with direct reports
- Analytical and Critical Thinking Skills: Strong analytical and critical thinking skills
- Problem-Solving Skills: Ability to move quickly to solve complex, real-time issues
- Medical Terminology: Strong working knowledge of medical terminology, conditions, illnesses, and treatment practices
- Communication Skills: Excellent written and verbal communication skills
- Computer Skills: Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
Preferred Knowledge, Skills, and Experience
- Leadership Experience: 2+ years of leadership experience
What We Offer
At HarmonyCares, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our remote work environment provides flexibility and work-life balance, allowing you to thrive in your personal and professional life.
Our Culture
At HarmonyCares, we value our employees and strive to create a positive and supportive work environment. We believe in empowering our employees to make a difference in the lives of our patients and their families. Our culture is centered around our values, and we are committed to making every interaction count, going the extra mile, and supporting each other.
How to Apply
If you are a motivated and experienced healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to https://frontliner.clarios.com/job/join-today-scheduling-lead-medical-group-jjljq.html.
Conclusion
As a Scheduling Lead, Medical Group at HarmonyCares, you will play a critical role in optimizing patient access and ensuring a seamless scheduling experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and make a difference in the lives of our patients and their families.
Apply Now