About the position
The Sales & Reservations Agent position at U-Haul involves handling inbound calls to assist customers with reservations and matching their needs with U-Haul products and services. This role requires adherence to defined guidelines and scripts to ensure a smooth customer experience. The position is remote, requiring availability for a full-time schedule, including weekends and holidays, and involves a comprehensive training program to prepare agents for their responsibilities.
Responsibilities
- Handle back-to-back inbound calls from customers. ,
- Match U-Haul products and services with customer needs. ,
- Follow defined guidelines and scripts during customer interactions. ,
- Facilitate a seamless reservation process for customers. ,
- Participate in a comprehensive training program to prepare for job duties.
Requirements
- One year of customer service or sales experience in a retail setting. ,
- Strong interpersonal and communication skills, including clear speaking and active listening. ,
- Ability to prioritize and multi-task using multiple business software applications. ,
- Successful completion of a job-related assessment.
Nice-to-haves
- Experience working in a remote environment. ,
- Familiarity with U-Haul products and services.
Benefits
- Comprehensive medical, dental, and vision plans. ,
- 401(k) retirement plan. ,
- Life insurance coverage. ,
- Paid Time Off program with paid holidays. ,
- Various wellness programs. ,
- Career path planning and continued education opportunities.