Experienced Director, Customer Operations – Strategic Account Management and Operational Excellence
**Rewritten Job Description:**
Join careerzynith's Dynamic Team: Director, Customer Operations
At careerzynith, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Roark Account Team, the Director, Customer Operations will play a pivotal role in shaping our customer operations strategy, driving revenue, and profit for the System. If you're a seasoned professional with a passion for customer-centric operations and a growth mindset, we invite you to explore this exciting opportunity.
About careerzynith
Careerzynith is a leading organization in the industry, renowned for its iconic and innovative brands, including careerzynith, careerzynith, and careerzynith. Our diverse portfolio of products and services caters to a wide range of customers, from retail and grocery outlets to theme parks, movie theaters, and restaurants. We're dedicated to refreshing the world and making a difference, and we're committed to nurturing an inclusive culture that values continuous learning and growth.
Key Responsibilities:
- Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team
- Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and careerzynith
Qualifications & Requirements:
To succeed in this role, you'll need:
- BS/BA (or equivalent) required; MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
Functional Skills:
You'll need to possess:
- Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value
- Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
- Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the careerzynith operational value proposition both written and verbally
- Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
- Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability
What We Can Do For You:
At careerzynith, we offer:
- Iconic & innovative brands: Our portfolio represents over 250 products with some of the most popular brands in the world
- Expansive & diverse customers: We work with a diversified group of customers ranging from retail & grocery outlets, theme parks, movie theaters, restaurants, and many more each day
Career Growth Opportunities and Learning Benefits:
We're committed to helping you grow and develop your skills:
- Opportunities for professional growth and development
- Access to training and development programs
- Collaborative and dynamic work environment
Work Environment and Company Culture:
We're proud of our inclusive culture and work environment:
- Grounded in our company purpose: to refresh the world and make a difference
- Act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves
- Focus on four key behaviors: curious, empowered, inclusive, and agile
- Value how we work as much as what we achieve
Compensation, Perks, and Benefits:
We offer a competitive salary range of $134,800 - $165,200, as well as a full range of medical, financial, and/or other benefits, dependent on the position.
Apply Now:
If you're a motivated and results-driven professional with a passion for customer-centric operations, we invite you to submit your application. Join our dynamic team and contribute to driving business growth and delivering exceptional customer experiences.
Apply To This Job Apply for this job