Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is an affiliate company of SC Data Center, Inc., which supports warehousing, information technology, and contact centers. They are seeking a Work at Home Inbound Customer Service Representative responsible for maintaining positive customer relations and addressing product-related concerns.
Responsibilities
- Maintaining positive customer relations by addressing all types of product related concerns
- Taking orders
- Verifying information
- Tracking packages
- Answering customer questions
Skills
- Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- A PC or Laptop with a current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
- 4GB RAM or installed memory
- 10GB of Free Hard Disk Space
- Dedicated High Speed Internet with Internet Download Speed: 4.0 MBPS and Internet Upload Speed: 2.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits
- Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
- Shift Premium pay for 2nd, 3rd, and Weekend shifts
- Holiday Pay for employees returning for their fifth consecutive season
- Safety and Attendance Incentives
- Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
- Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
- Flexible Work Schedules
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
Company Overview