Note: The job is a remote job and is open to candidates in USA. HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. The VP of Customer Success will play a pivotal role in building and managing a world-class Customer Success function, focusing on customer retention, support, and driving successful post-sales deployments.
Responsibilities
- Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support
- Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team
- Work collaboratively with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers
- Drive efficiencies in implementation and onboarding to ensure a seamless customer experience
- Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability
- Grow product adoption through successful onboarding and training initiatives
- Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally
Skills
- 10+ years experience in leading customer-facing organizations
- Ability to manage influence through persuasion, negotiation, and consensus building
- Combined background of pre and post-sales experience
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
Benefits
- Competitive compensation including salary and equity with significant growth potential
- Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, &more
- Generous equipment budget and a customized workstation to ensure success
- Stable position in a rapidly growing sector of identity security
- Mission-driven culture focused on impactful and cutting-edge work
- H1B/Visa support is not available for this position
Company Overview