Note: The job is a remote job and is open to candidates in USA. Teleperformance is a global, digital business services company. As a Technical Support Representative, you will be responsible for providing technical assistance and support to customers, resolving issues related to high speed internet services, and ensuring a positive customer experience.
Responsibilities
- Provide front line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at all times
- Demonstrate a positive attitude
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments
- Abide by and support management directives and adhere to all TP policies
Skills
- High School/GED
- Provide front line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at all times
- Demonstrate a positive attitude
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments
- Abide by and support management directives and adhere to all TP policies
- Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps, Minimum subscribed upload rate equal or exceeds 10.0 Mbps, ISP must have no packet loss and ping under 30ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet details required
- Clean and quiet workspace
- HS Diploma or equivalent
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview