Note: The job is a remote job and is open to candidates in USA. Acacia Counseling & Consultative Services is a diverse telehealth practice looking to expand its team with a Virtual Administrative Assistant. The role involves handling calls, scheduling appointments, managing customer inquiries, and performing various administrative tasks.
Responsibilities
- Promptly answer incoming calls, screen for spam, and route inquiries to the correct staff member or department
- Book, modify, and cancel appointments while sending automated confirmations and reminders
- Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
- Answer frequently asked questions about the company’s hours, services, or policies
- Manage general inquiries coming through email, SMS, and live website chat
- Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools
Skills
- Promptly answer incoming calls, screen for spam, and route inquiries to the correct staff member or department
- Book, modify, and cancel appointments while sending automated confirmations and reminders
- Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
- Answer frequently asked questions about the company's hours, services, or policies
- Manage general inquiries coming through email, SMS, and live website chat
- Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools
Company Overview