Note: The job is a remote job and is open to candidates in USA. Jubilant Pharma Limited is a company that focuses on delivering trusted radiopharmaceutical products to healthcare providers. The Virtual Account Manager will support business growth and customer satisfaction by managing customer relationships and identifying new sales opportunities primarily through a virtual model.
Responsibilities
- Manage assigned accounts, focusing on customer engagement, retention, and growth
- Support the full sales process for lower-complexity opportunities, including proposals, renewals, and closing activities
- Identify new sales opportunities using customer data, interactions, and follow-up activities
- Maintain accurate and up-to-date records of customer contacts, pipeline activity, and next steps
- Build strong relationships with customers to support satisfaction, product use, and long-term partnerships
- Provide coordination and support to field sales teams, including Territory and National Account Managers
- Handle routine account needs, including follow-up, contact management, and implementation support
- Respond to and help resolve customer inquiries, billing questions, and service concerns
- Escalate risks, service issues, or barriers to the appropriate internal partners when needed
- Spot growth signals and communicate when accounts may need expanded sales support
- Stay informed on radiopharmaceutical products, market trends, customer needs, and competitive activity (including SPECT, PET, and Gallium products)
Skills
- Bachelor's degree in Business, Life Sciences, Healthcare Administration, or related field (or equivalent experience)
- 2–4 years of inside sales, account management, or customer-facing experience
- Experience managing customer relationships and sales pipelines
- Proven ability to support revenue growth and customer retention
- Strong communication and relationship-building skills
- Collaborative mindset with the ability to work across teams
- Customer-focused with strong responsiveness and problem-solving skills
- Effective time management and ability to prioritize in a fast-paced environment
- Working knowledge of account management, CRM systems, pipeline tracking, and data analysis
- Experience in healthcare, pharmaceuticals, or radiopharmacy environments
- Experience supporting field-based sales teams
- Familiarity with CRM systems and data-driven selling
- Certified Sales Professional (CSP) or similar sales certification
- CRM or sales methodology training (e.g., Salesforce, MEDDICC)
Benefits
- Annual performance bonus
- Generous vacation
- 401K matching
Company Overview