Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and managed services company, and they are seeking a Vietnamese-English Bilingual Healthcare Customer Service Representative. In this role, you will support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs.
Responsibilities
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Skills
- At least 6 months of customer service experience
- Bilingual in English and Vietnamese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Supportive of your career and professional development
- An inclusive, community minded culture where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates
- Access to individualized coaching and thousands of free courses to support your growth
Company Overview